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Digital Technical Specialist - Business Applications - UK market #D365

What Joining the Microsoft Team Means

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space. Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only platform built from the ground up with data and intelligence at the center. Microsoft Business Application solutions include virtually unlimited data sources from customers’ applications including legacy, first and third-party, vendor, customer and many more. This unified approach to data and intelligence enables customers to make informed proactive business decisions with deep insights powered by artificial intelligence and industry-leading analytics (Power BI) resulting in the following key customer benefits:

· Create impact faster: Deliver more impact in less time by quickly deploying solutions, or augmenting existing ones, to enable teams to accelerate business results and increase time to value.

· Break through barriers: Take a data-first approach with unified data that leverages Microsoft AI to deliver insights & actions that help create better customer experiences.

· Adapt to anything: agility to react and respond to new business priorities, market conditions and customer opportunities with rapidly deployable solutions.

· Innovate everywhere: Solve problems with powerful solutions only possible with the Microsoft Cloud enabling interoperable solutions across multiple lines of business.

See what Satya Nadella has to say about the strategic vision of Microsoft Business Applications here .

Microsoft Business Applications is uniquely positioned as the worldwide leader in enterprise solutions differentiated by our data-first and artificial intelligence-driven platform that can leverage unlimited number of customer data sources. The Digital Technical Specialist role is the ideal place to leverage your passion for being a member of a dynamic sales team that is bringing true digital transformation to customers.

As a Digital Technical Specialist, you will be joining the Digital Sales organization leveraging cutting edge, industry-leading, virtual engagement tools and best practices with data-first analytics to generate customer-centric business applications demand and land new logos. You work remotely with a geographically dispersed sales pursuit team.

You will be a technically intense workload digital technical seller within the Microsoft sales organization working with our most important customers. You play a key role in the total sales cycle by helping customers with their end-to-end business transformation needs through conceptualizing, designing and demonstrating solutions mapped to business value within your workload. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.

To learn more about Microsoft’s mission, please visit: Culture | Microsoft Careers

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Who We Are Looking For:

  • Technically Intense Workload Technical Seller - Demonstrating experience in your workload to customers within a team of remote virtual sellers through functional, technical and process-level knowledge using the latest digital tools and techniques.
  • Strategic & Proactive Pursuit Team Member - Strategic thinker with proactive engagement throughout the pursuit sales cycle; removes blockers, challenges the status quo, unblocks design/technical stale mate, brings clarity from ambiguity by displaying a growth mindset.
  • Technical Team Collaborator – Collaborates with a geographically dispersed pursuit team of technically intense workload peers including other Technical Specialists with expertise other than yours, co-sell partners, and
  • Independent Software Vendors to design and virtually demonstrate a solution that maps business value with the end-to-end business transformation needs of the customer.
  • Customer-centric Solution Designer - Customer-centric solution designer that employs Design Thinking principles focusing on customer business outcomes.
  • Differentiated & Business Value/Outcome-driven Demonstrator – Remotely demonstrates solution capabilities and associated business value addressing customer business decision maker persona needs/pains. Clearly articulates Microsoft competitive differentiation and the value of Business Applications workload solutions.
Please read about: Life of a Microsoftie - Marielle Littzen - Technical Specialist

The Digital Technical Specialist is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload.

The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:

  • Assist Digital Sales Representative in Crafting Solution and RFI Response:
  • Assist Digital Sales Representative in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response.
  • Design Customer-centric Solution Aligned to Business Value
  • Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value.
  • Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value
  • Receive a standing ovation by delivering a compelling solution demonstration highlighting Microsoft competitive differentiation and is aligned to the designed customer-centric solution with business value impact.
  • Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.
  • Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators
  • Assist Digital Sales Representative if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.


Minimum 2+ Years’ Experience:

  • Applicable workload experience with one or more of the following: technical presales, post-sales consulting or relevant company/customer IT application implementation or management
  • Driving and designing a solution strategy as part of the overall opportunity discovery and lifecycle
  • Working across and in collaboration with virtually-dispersed technical pursuit teams designing cloud-based solutions for company or customers
  • Success working virtually with customers in presales or consulting engagements related to business applications workloads. This may include stakeholders within your company
  • Proven success demonstrating differentiated solution value and Microsoft competitive advantage
  • Delivering online/virtual technical workload demonstrations to strategic decision makers
  • Desirable but not required – workload certifications/degrees

Strong understanding of:

  • Business solutions (CRM/ERP) workload experience in one or more of the following: Sales, Marketing, Customer Service, Field Service, Supply Chain, Manufacturing, Retail/Commerce and/or Finance and how these solutions help customers achieve their desired business outcomes
  • Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs
  • Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems
  • Fluent English at a professional level

Desired skills:

  • Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller.
  • Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process.
  • Customer-centric mindset with demonstrated passion for delivering customer value
  • Ability to bring innovative technical solution ideas to customer problems
  • Experienced problem solver able to thrive in a fast-paced environment
  • Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow
  • Bachelor’s degree or relevant work experience

Your Onboarding Process:

  • Microsoft provides extensive world class onboarding & readiness designed to help you extend your existing technical workload skills with Microsoft Business Application product knowledge. You’ll attend an in-depth onboarding program designed to help you become a technical expert in your Business Applications workload.
  • Our onboarding program will give you the knowledge and resources necessary to deliver successful customer solution designs and presentations as you start your exciting next career step at Microsoft!

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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