Customer Service Representative (temporarily 1 year)

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This organization is known as an international and multicultural organization. This is a really nice organization to work for, because of the international character and employees with different backgrounds and cultures. The atmosphere could be described as informal, sociable and respectful. This organization is originally American and is a leading supplier of electronic solutions. The employees of this company are continuous searching for improvements and innovative ideas to impress customers all over the world. The Customer Service department consist of a close team and people are willing to help each other within this team. Your work as a Customer Service Representative for the VMI team will be more complex than average. Therefore, we are searching for someone with experience in the order management process and has his/her own ideas about Customer Service. Next to that, it's important to be analytical and have experiences with forecasting. Within this job you come up with new ideas and challenge the company on their long term vision.
As a Customer Service Representative , you will be the first point of contact and you have to build a relationship with your own customers. Next to that, you are responsible for:

- The Order Management process in a B2B organization
- Monitoring customers order backlog and proactively initiate expedites with the objective to meet customer requested delivery data
- You are responsible for the whole process. You work with planning, sales, manufacturing, finance, quality etc. to get the best results
- Signal trends, patterns in customer orders, work with e.g. planning to make sure there is enough stock for patterns like this
- Analyze forecast demands and coordinate relevant actions with supply chain, sales and the customer
- Manage the relationship with your customers (customer visits, tradeshows, roadshows when relevant)
- Support and contribute the management team to improve the company

Over de werkgever

Wat wij bieden

This organization is known as an international and multicultural organization. This is a really nice organization to work for, because of the international character and employees with different backgrounds and cultures. The atmosphere could be described as informal, sociable and respectful.

This organization is originally American and is a leading supplier of electronic solutions. The employees of this company are continuous searching for improvements and innovative ideas to impress customers all over the world. The Customer Service department consist of a close team and people are willing to help each other within this team. Your work as a Customer Service Representative for the VMI team will be more complex than average. Therefore, we are searching for someone with experience in the order management process and has his/her own ideas about Customer Service. Next to that, it's important to be analytical and have experiences with forecasting. Within this job you come up with new ideas and challenge the company on their long term vision.

Vaardigheden

We are looking for an ambitious Customer Service Representative. Do you have experience in this field at a B2B level? And are able to serve and analyze your customers perfectly? Great! Hopefully, you will also match the following profile:

- Working experience in a similar role (experience in order management and B2B are requirements)
- Excellent communication skills in English
- You are fulltime available for 1 year (40 hours per week)
- You are living in the area of Eindhoven (there is no relocation budget)
- Knowledge of SAP and Excel is an advantage
- You can set priorities, you are organized and able to apply economic and critical thinking skills
  • Er is geen minimale opleiding vereist

Wat wij bieden

Working in a leading organization at a high level Customer Service position. If you have worked here, it looks pretty good on your resume! You will contribute to an international team in a very independent role, in which you will have your own clients. The organization values personal development, standards, and pay attention to the way you do your work. Next to that, they will pay you a good salary of €2.800 gross per month.
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