- Work closely with regional and local staffing as a thought partner on devising and delivering functional process changes that support firm-wide initiatives, e.g., achieving greater efficiencies of the function, incorporating carbon lens into staffing decision-making process, and ensuring better staffing outcomes so we can deliver on our client and employee value propositions
- Collaborate with regional and local staffing on driving change management initiatives and activities to facilitate roll-out and ensure adoption of these functional process changes across systems and businesses
- As BCG's global digital staffing tool, SAM (Staffing and More) enables the implementation of key firm-wide initiatives and processes that support these; as such, our objective is that SAM becomes the single source of truth (SSOT) for all staffing data; with this objective in mind, you will oversee SAM's:
- change agenda to drive usage and adoption of best practices
- training & enablement curriculum to ensure our staffers and consultants can fully leverage the application
- Change KPIs and metrics to track adoption and usage as well as meet SAM OKRs
- Facilitate best practice sharing of SAM use and staffing processes across different systems
- Enable change management best practice sharing and alignment among change managers in Global Staffing & Mobility team
- Ensure that the Change Management team works closely with Product Owners to:
- build and prioritize roadmap and support with requirements refinement, providing the end user perspective
- identify change impacts and risks to end users of tool changes, including integrations with other systems, and advise on necessary mitigation steps
- Manage 2 change managers as a player-coach line-manager
- Guide the development of their expertise, providing mentoring to help them identify areas for training and on-the-job expertise
- Encouraging autonomy, delegating thoughtfully, and providing a safe space for the team to grow and develop
- Creating time for feedback, 1:1 relationship building, and mentoring opportunities
- Ensuring the "how" of the work performed by the team is aligned with established communication and change management best practices, technical roadmaps, and guardrails
- Leading through influence, building long-term relationships and trust with team members and stakeholders
- Excellent interpersonal skills and strong presence, with an ability engage effectively both in 1:1 and large group settings
- Effectively tailoring your written and verbal communications to your audience, since we work across all levels of our organization, from senior leaders to local teams
- Managing ambiguity and working within a constantly evolving environment with changing priorities
- Setting and driving strategies independently; proactively taking initiative and owning projects end-to-end
- You need to be a problem solver, forward thinker and someone who is comfortable and experienced with navigating complexity
- Adopting the end users' perspectives and bringing that lens to the table
- Immersing yourself in the functionality of the tool, focusing on what it's supposed to achieve
- Strong organizational and project management skills, with an exemplary attention to detail and accuracy
- Working with a virtual team spread-out across time zones
- Managing and developing a team
- Exhibiting the highest level of integrity and ability to manage and process sensitive data
- You have at least a bachelor's degree and preferably an advanced degree
- You will bring a minimum of 8-10 years of experience in a professional services organization and/or heavily matrixed organization.
- You can work autonomously, independently, with only broad direction and you are very proactive
- Preferably, you have relevant background in staffing or consulting, with experience in team and project management
- You feel comfortable working in a virtual environment and with a geographically distributed team
- Excellent verbal and written communication (Fluency in English writing and speaking)
- Excellent MS PowerPoint, Excel
- Experience operating in an Agile model is a plus
- Internal BCG candidate preferred due to existing knowledge of the culture and business landscape