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Purpose Of the Role:

The completion of Customs administration documents and Customs processes. Optimising the service level for customers regarding customs activities by employing both proactive and reactive approaches, while adhering to and complying with company and external authority requirements and legislation.

Responsibilities

• Prepare and review customs documentation, ensuring all required customer information (e.g. EORI, VAT, legal entity details) is accurate and complete prior to declaration and clearance
• Manage customs clearance processes in line with current regulations and company procedures
• Proactively investigate and resolve customs-related issues to minimise delays and prevent non-conformities
• Monitor transit movements, identifying and addressing any irregularities to ensure smooth operations
• Take preventative action to avoid disruptions, including trailers being diverted to Inland Border Facilities (IBF)
• Maintain accurate electronic records and update Excel-based tracking systems in line with customs requirements and internal standards
• Ensure full compliance with customs authorisations, SOPs, AEO requirements, and company policies
• Liaise with customers, internal departments, and the Team Leader to resolve queries and escalate risks where necessary
• Manage personal and shared inboxes effectively, ensuring timely responses and strong team collaboration
• Uphold company values and maintain a flexible approach, making informed decisions on customs-related tasks as required
• Support the wider business by undertaking any additional duties as reasonably required

The Ideal Candidate Will Have

• Experience working to internal SLAs and deadlines
• Strong written and verbal communication skills
• Good IT skills, including Microsoft Office (Excel)
• High attention to detail and accuracy
• Strong organisational and problem-solving skills
• Ability to communicate effectively with stakeholders at all levels
• Customer-focused with a commitment to quality service
• Adaptable and able to manage changing priorities

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.