ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
- Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
- Identifying and assessing customers’ needs
- Support for basic customer issues and requests related to IT systems and applications
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Maintain the Knowledge Base information
- Train and assist junior colleagues
Qualifications
- Proven experience in IT support, Service Desk, Technical Support or Customer Support
- Good understanding of IT concepts (i.e. Email, AD, OS, Mobile devices etc.)
- Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
- German Advanced ( B2-C1), English medium level ( B1)
- Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
- Customer-oriented and cool-tempered
- Ability to work in a team and communicate effectively
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
Exclusive look behind the scenes
At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:
- We support and appreciate colleagues as they are and celebrate our successes together.
- We always welcome creativity and new impulses.
- In terms of time and place - depending on the project, at home, in the office, at the customer.
- With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.
You can find a comprehensive overview of our benefits here
The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.