Customer Care Coordinator Roles and Responsibilities
Ensure all reported defects are recorded, actioned and closed out efficiently.
Accountable for defects received until the job is closed.
Complete all updates provided by site teams and Customer Care operatives and action as required.
Plan and coordinate works with the operational team.
Accountable for the daily movement of Customer Care operatives.
Maintain effective communication with customers to assist in the completion of works.
Follow up works effectively to ensure closure.
Communicate with the Technical team to close out drainage remedial works.
Update Contract Managers weekly to ensure follow-up on live defects.
Support Contract Managers with regular updates on outstanding works on live sites.
Provide regular feedback and communication on ongoing jobs to relevant persons.
Ensure good working relationships are created and maintained.
Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.
Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.
Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works.
Chase outstanding debt with clients.
Maintain weekly reports for clients, providing updates on outstanding works.
Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries.Customer Care Coordinator Requirements
Knowledge of basic construction methods.
Understanding of delivering excellent customer service.
Previous experience in a customer care, customer service or administration role within the construction, property or housebuilding sector would be desirable.
Excellent customer service skills and the ability to handle complaints and difficult situations.
Ability to identify and resolve problems in a timely manner.
Excellent organisational and prioritisation skills.
Excellent computer skills, including Microsoft Word and Excel.
Excellent verbal and written communication skills.
Clean Driving Licence.Customer Care Coordinator Benefits
Salary - £24,500 - £28,000 DOE
Hours: 8am-4pm
Based in Solihull
23 days holiday excluding bank holiday
Company pension scheme
Healthy Living PaymentsIf you are interested in this Customer Care Coordinator role, please apply or contact Jack Brown at PSR Solutions
Salary description
£24500.00 - £28000.00 per year