Redditch- office based full time hours
£30,000-£35,000 depending on your skills, experience and qualifications
Are you passionate about engineering and love solving problems? Do you enjoy engaging with customers and helping them find the right technical solutions? If so, we’d love to hear from you.
This is an excellent opportunity for a commercially minded professional with strong customer relationship and account management experience to play a key role in supporting sales growth, customer satisfaction, and operational excellence.
Reporting to the Commercial Director, you will be responsible for managing customer accounts, supporting the quotation process, and ensuring excellent service delivery across key accounts. You will work closely with internal departments to support customer requirements, improve processes, and contribute to commercial performance targets.
Internal Technical Sales Key Responsibilities
Manage the day-to-day activities of allocated customer accounts
Respond to customer enquiries via email and telephone in a professional and timely manner
Prepare and submit quotations with support from internal technical teams
Maintain account profitability and support commercial objectives
Assist with resolving account or payment-related issues where required
Monitor KPIs and analyse sales and operational data to identify improvements
Support continuous improvement and cost reduction initiatives
Provide support to the Customer Service team on account-related matters
Attend customer meetings, site visits, and occasional trade shows when required
Escalate complex issues appropriately and contribute to effective problem-solving
The successful Internal Technical Sales will have the following skills and experience:-
Previous experience within a Business Development, Sales, Account Management, or Customer Service role
Strong communication and relationship-building skills
Excellent organisational and time-management abilities
A proactive and solutions-focused approach
Strong analytical and problem-solving skills
The ability to work effectively under pressure and manage multiple priorities
High attention to detail and a strong sense of accountability
Good IT skills, including experience working with data and reporting
In return you can expect to receive a basic salary depending on your previous experience and qualifications. Please send your updated CV to (url removed) or click APPLY and I will be in touch soon
Salary description
£30000.00 - £35000.00 per year