Additionally, you will be responsible for the account handling of inbound sales enquiries from other divisions within our business, our digital platform, and our partner channels. This will involve appraising sales lead details and BDM diaries to coordinate appointments effectively.
Key Responsibilities
· Business development
- Qualify market data and new leads by calling prospective customers
- Identify new business opportunities through promoting our solutions
- Challenge and overcome objections from gatekeepers/key decision makers
· Appointment setting
- Accurately maintain Business Development Manager (BDM) diaries
- Effectively schedule and record appointments on calendars and the CRM system
· Account handling
- Swiftly respond to all inbound leads and enquiries, communicating professionally, confidently and respectfully
- Effectively resolve all inbound queries, with prompt referral to subject matter experts as required
· Effective data management
- Ensure accuracy of all data recorded on the CRM
- Ensure that all new leads are added and activities are set for the relevant BDM
- Accurately record information relating to all calls, providing clear notes for colleagues
Desirable Skills
· 2 years’ experience in an energy related, outbound, b2b calling telephone based role
Essential Skills
· Previous experience in an outbound, b2b calling telephone based role
· Previous experience of using a CRM system
· Excellent telephone communication and interpersonal skills
· Able to listen and question effectively
· Good attention to detail
· Demonstrable initiative and enthusiasm
· Ability to work under pressure to individual targets
· The aptitude to understand complex information and present to customers with clarity
Salary description
£25000.00 - £30000.00 per year