Salary: £50,000-£60,000
Working pattern: Monday to Friday - 7am-5pm
Responsibilities will include:
Daily Operational Oversight
- Managing daily workflow and operational priorities
- Monitoring operational output and productivity
- Ensuring jobs/orders are progressing on schedule
- Coordinating teams to meet operational deadlines
- Running weekly operations meetings
2. Staff Management (Day-to-Day)
- Managing supervisors, planners, and operational staff
- Handling day-to-day staffing issues
- Managing attendance and holiday coordination
- Conducting return-to-work and absence conversations
- Supporting recruitment interviews for operational roles
- Managing onboarding and training coordination
- Monitoring staff performance against KPIs
- Conducting regular 1:1s with operational staff
3. Scheduling & Resource Planning
- Labour allocation and scheduling
- Resolving short-term resource conflicts
- - Managing operational coordination across both warehouse locations (Chipping Campden and Tilbury)
- - Ensuring warehouse staffing and operational coverage is maintained across both sites
- - Coordinating stock movement and resource allocation between warehouses where required
4. Process Compliance & Standards
- Ensuring SOPs and operational procedures are followed
- Maintaining health & safety compliance in daily operations
- Monitoring quality control standards
- Managing operational audits/checklists + PI stock checks
- Ensuring operational documentation is completed correctly
- Identifying recurring operational failures
- Managing operational standards across both warehouse locations
- Ensuring weekly PI (Perpetual Inventory) stock checks are completed accurately
- Ensuring stock variances are investigated and adjusted correctly within operational systems
- Managing quarterly full stock takes across all warehouse locations
- Ensuring stock accuracy, inventory control, and warehouse discipline are maintained
- Reporting inventory discrepancies, trends, and risks to the Head of Operations
5. Customer & Supplier Coordination
- Managing operational communication with customers
- Resolving routine operational complaints/issues
- Managing service delivery expectations
- Escalating major commercial/client risks to the Head of Operations
6. KPI Reporting & Performance Tracking
- Producing weekly operational KPI reports
- Monitoring productivity and efficiency metrics
- Tracking labour utilisation and operational costs
- Reporting operational issues and trends
- Maintaining operational dashboards
7. Continuous Improvement Execution
- Implementing operational improvements directed by leadership
- Driving accountability for process changes
- Supporting system/process rollouts
- Gathering operational feedback from teams
- Identifying inefficiencies and recommending improvements
8. Operational Problem Solving
- Acting as first escalation point for operational issues
- Managing urgent operational disruptions
- Coordinating response to delivery/service failures
- Managing immediate operational recovery plans
Salary description
£50000.00 - £60000.00 per year