Job Description
Located in Manchester/Birminham.
Responsible for local tenant management and operations, handling customer issues and maintaining relationships to improve customer satisfaction and reduce complaints. This includes but is not limited to addressing tenant needs and issues, following up on daily repair requests, rent collection, scheduling regular property inspections, and tracking the expiration of tenant documents.
Customer service and communication: including but not limited to handling emails and phone calls in both Chinese and English to ensure timely and accurate communication.
Conduct routine fieldwork: engage in on-site communication with tenants to ensure issues are resolved in a timely manner.
Work closely with other departments to ensure the smooth progress of tenant operations.
Collaborate with colleagues in China to handle tenant-related operations, including but not limited to responding to emergency phone calls.
Repair coordination: manage tenant repair request emails, coordinate and follow up on maintenance progress.
Complete other tasks assigned by management.
岗位描述:
工作地点：Manchester/Birminham
负责当地房客管理运营工作,及时处理客户问题及维护关系,提升客户满意度,减少客户投诉;包括但不限于处理房客需求与问题、日常报修跟进、租金催缴、定期安排房屋检查、追踪房客证件到期情况等;
客户服务与沟通:包括但不限于处理中英文邮件及电话沟通,确保沟通及时准确;
处理日常外勤工作:实地沟通房客相关问题,确保问题得到及时解决;
和其他部门紧密合作,确保房客运营工作的顺利推进;
配合国内同事处理好房客运营相关工作,包括但不仅限于紧急电话接听等;
维修对接:房客报修邮箱日常维护、维修进度对接和跟进;
领导交办的其他任务。
Job Requirements:
Education: Bachelor’s degree or above.
Language Skills: Proficient in English (speaking, listening, reading, and writing), with the ability to conduct seamless business communication and handle documents in English.
Work Ethic & Skills: Responsible and empathetic, with strong initiative and problem-solving skills. Excellent communication abilities. Able to perform well under pressure, remain calm in high-intensity work environments, and manage time and task priorities effectively to ensure steady progress and timely completion of tasks.
Self-Development & Management: Capable of independent thinking and continuously improving professional skills and overall competence. Able to think creatively and offer constructive suggestions.
岗位要求:
学历要求:大学本科及以上学历;
语言能力:具备流利的英语听说读写能力,能够使用英语进行无障碍的业务沟通、文件撰写与阅读;
工作认真负责,有同理心,具备出色的主动性和问题解决能力,拥有优秀的沟通能力;抗压能力强,能够在高强度的工作环境和紧张的工作任务下保持冷静,合理安排工作时间和任务优先级,确保工作的稳定推进和按时完成;
自我提升与管理能力,能够主动思考并不断提升自己的专业技能和综合素质;具备创新思维和建设性意见的提出能力。
Job Type: Full-time
Pay: £25,400.00 per year
Benefits:
Additional leave
Casual dress
Language:
Chinese (required)
Work authorisation:
United Kingdom (required)
Work Location: On-site