Customer Service - Operations Team Leader
Job Type: Permanent
Location: 19 chapel Walks, Manchester City Centre
Salary: 35k Annual Salary plus annual bonus & additional allowance for 24/7 shifts
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.
Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead.
As a Team Lead, you will:
- Provide mentorship, guidance, and career development to members of your team.
- Implement escalation channels in accordance with mutually agreed-upon procedures.
- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Essentials:
- At least 2 years of prior relevant people management experience.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
- High-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
Also please see below further vacancy requirements:
- UK passport holder or valid UK work permit
- Full Clean Driver’s license valid for 3+ years
- Ability to pass a Criminal background check & drug-alcohol test
- Availability to start on the 11th of March 2026
- Availability for 24/7 shifts (shifts not yet confirmed but you’ll be informed of the schedule a month in advance
- Availability to work from the office full time (Manchester M2 1HN)
- The training period will be Mon - Fri (9 - 5) and unfortunately we’re unable to grant annual leave during this period to ensure the training course is completed on schedule for the team.
Benefits:
- Private Medical Insurance (PMI) through BUPA
- Dental through BUPA
- Life through Canada Life
- Income Protection through Canada Life
- Pension through Aviva
Please apply below for consideration!