We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer-focused approach for repairs delivery. Ensuring our homes and communal spaces are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently.
This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
What you'll achieve
You will be responsible for providing financial and quality assurance through establishing the integrity and credibility of repair works orders by means of a forensic review process.
Responsible and accountable for making continuous varying decisions around high value, complex and contractually sensitive tasks. Ensuring all decisions meet contractual agreements and safeguard the organisation against legal action
Responsible for the end-to-end management of Application for Payment (AFP) documents, from initial logging through to detailed line-by-line analysis, ensuring accuracy, contractual compliance, and timely processing
Responsible for assessing contractor claims against the Schedule of Rates (SOR), contractual terms, and commercial agreements, acting as a key operational representative for contract delivery
Accountable for processing and monitoring order cost variation requests via CRM and Housing Management Systems, ensuring full compliance with Service Level Agreements (SLAs)
Challenge and negotiate directly with contractors to resolve disputes, ensuring outcomes are aligned with SLA requirements and contractual expectationsWhat you'll bring
Essential skills
Strong grasp of commercial and financial processes, including experience with Schedule of Rates, fixed-price, and cost-plus models
Confident with numerical analysis and data interpretation, supporting accurate valuations and reporting
High attention to detail, ensuring precision across documentation and payment validation
Proficient in Microsoft Excel (intermediate level or above) and other Microsoft Office applications, with reporting experience
Good understanding of subcontractor management and the subcontractor lifecycleDesirable skills
Knowledge of AFP management.
Technical repairs experience within the housing sector, or similarWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Salary description
£25420.00 - £36840.00 per year