Location: Heathrow
Salary: £45,000-£50,000 + 20% bonus
Hours: 38.75 hours per week
Typical Hours: 08:00-16:15
Working Pattern: Predominantly Monday to Friday, with 1 weekend in 3
We are recruiting for an experienced Store Manager to join a large, fast-paced and highly successful retail operation in the Heathrow area.
This is not a traditional single-store management role. You will have responsibility across multiple retail outlets within one location, making it particularly attractive to experienced Large or Big Box Store Manager, Area Managers, Cluster Managers and Multi-Site Managers who enjoy leading through others but would like to move away from spending their week travelling between sites.
The role combines commercial performance, people leadership, customer experience and operational excellence, with responsibility for driving results across a busy and high-profile retail environment.
The Role
You will lead and develop management and customer-facing teams, ensuring strong performance across sales, service, people and operational standards.
Key responsibilities will include:
Take responsibility for the performance of multiple retail outlets within the location
Lead, coach and develop Managers, Supervisors and wider store teams
Drive sales, customer spend and overall commercial performance
Monitor KPIs and identify opportunities to improve results
Deliver local commercial plans and initiatives
Ensure daily sales targets and priorities are clearly communicated across teams
Analyse performance and implement action plans where required
Develop a strong succession pipeline through coaching, performance reviews and development plans
Ensure staffing levels and deployment reflect customer demand and trading requirements
Build effective relationships with brand and commercial partners
Ensure stores maximise promotional and sales opportunities
Work closely with stock and logistics teams to resolve availability and replenishment issues
Maintain consistently high standards of customer service
Manage escalated customer queries and complaints
Ensure strong standards across Health & Safety, compliance and operational procedures
Support the wider senior management team and deputise when required
About You
We are looking for an experienced retail leader with a strong track record of managing people, commercial performance and operational standards.
We would be particularly interested in candidates currently working as:
Large or Big Box Store Manager
Area Manager
Cluster Manager
Multi-Site Manager
Store Manager
General Manager
Large Department ManagerPrevious multi-site experience would be particularly attractive.
You will ideally have:
At least 3 years' experience at management level within retail or high-volume customer-facing environment
Experience leading sizeable teams through Managers or Supervisors
Strong commercial awareness and confidence working with sales and performance KPIs
A coaching-led approach to people development
The ability to build engaged and high-performing teams
Excellent customer service standards
Strong communication and stakeholder-management skills
Good problem-solving and decision-making ability
Experience managing labour, operational standards and compliance
The ability to perform effectively in a fast-paced environment
Work-Life Balance
One of the real attractions of this opportunity is the working pattern.
Unlike many senior retail management positions, the role is predominantly Monday to Friday, with only 1 weekend in 3.
Typical working hours are 08:00-16:15, based on a 38.75-hour week, providing considerably more consistency than many traditional retail leadership roles.
For an Area or Multi-Site Manager, it also offers the opportunity to retain the scale and responsibility of managing multiple operations while being based primarily in one location rather than travelling between a large geographical estate.
What's on Offer
£45,000-£50,000 basic salary
20% management bonus
38.75-hour working week
Typical hours of 08:00-16:15
Predominantly Monday to Friday
Only 1 weekend in 3
Multi-site responsibility from one location
Senior leadership responsibility within a large retail operation
Strong training and development opportunities
Excellent potential for future progressionThis is an excellent opportunity for a commercially focused retail leader who enjoys developing managers, driving performance and taking ownership of multiple operations, but is looking for a more structured working pattern than traditional field-based or high-street retail management.
BBBH37607
Salary description
£45000.00 - £50000.00 per year