5 days a week in the office are required.
To provide clerical and administrative assistance Occassional supervisory responsibility Maintain diaries and arrange appointments
To be responsible for actively supporting the council’s equal opportunities policy and for promoting positive attitudes towards minority ethnic groups, women, lesbian and gay men, and people with disabilities.
To carry out all duties with due regard to the provision of health and safety regulations, the council’s equal opportunities and customer care policies and new technology agreement.
To provide support to the team manager and team staff when producing letters, reports, minute taking, photocopying and other office related tasks
To effectively deal with telephone calls giving clear and precise information, problem solving where appropriate and communicating with colleagues. To provide support to the duty phone system – answering calls, taking message, referring and responding as necessary.
To maintain and support the Shared Lives record keeping and filing systems (paper and electronic). To accurately record and maintain statistical information as required
To collect, organise and distribute mail to relevant officers. To assist the team manager in the compilation of mail-outs and letters, along with the production of a quarterly newsletter.
To provide support to the team manager when arranging meetings and with taking minutes/writing up of minutes in an accurate and timely manner
To occasionally provide administrative support to vulnerable users of the service including supporting to complete quality assurance questionnaires in an independent way
To utilise information technology and word processing packages to prepare and distribute reports, agendas, statistics, spreadsheets and other correspondence on behalf of the team manager.
At the direction of management to actively support other team members where required and where work has been prioritised accordingly 3. Professional Development
To participate in team meetings and to be involved in the planning, co-ordination and implementation of Shared Lives policies as directed.
To undergo training as required to improve own personal and professional skills.
To request and receive 1:1 supervision for the purpose of professional development d) To participate in the staff appraisal and development processes (PRaDS). 4. Any Other Duties
To undertake any other work appropriate to the level and general nature of the duties of the post
To carry out all duties with due regard to the provisions of health and safety regulations and legislation, Data protection legislation, the Council’s equal opportunities and customer care policies, and any local agreements Ability to prioritise and manage own workload Able to work to deadlines and undertake designated tasks with minimum supervision Ability to take notes at meetings and produce minutes in a timely manner Able to communicate effectively and professionally to a range of people, including service users, both face to face and on the telephone Ability to prepare, collate and distribute information, mail-outs and letters independently. Ability to book rooms, plan and organise meetings and support events as required Experience in working in an administrative capacity within a busy team or service. Experience and understanding of working with people with a learning disability and/or in another social care setting in an administrative capacity. Understanding of, and commitment to, the Council’s equal opportunities policies and ability to promote and put into practice in the context of this post
Salary description
£14.80 - £16.60 per hour