Riding the AI wave, GIGABYTE is sailing full speed ahead on a path of growth!
If you're planning to join the AI industry and showcase your talents on the international stage, we welcome you to join our ranks and embark on your dream journey!
GIGABYTE, a globally leading innovator in server and IT hardware, is currently seeking a talented Server Field Application Engineer (FAE) to join our dynamic team at the European Operation Center in Eindhoven, Netherlands.
Don't miss this exciting opportunity to be part of a dynamic team at the forefront of AI technology. Join GIGABYTE and help shape the future of computing!
Known for our innovation, quality and reliability, we are a wholesale computer equipment company with a strong resence in almost every country. GIGABYTE is well known for its motherboards and GPU cards for gaming, but also for several form factors of servers.
GIGABYTE, an IT pioneer whose focus is to advance global industries through cloud and AI computing systems, and elevate user experiences with hardware innovation.
Our Gigacomputing team is a trailblazing force in the enterprise computing market.
We are thrilled to welcome new talents to join our dynamic Gigacomputing team and play a pivotal role in our ongoing expansion and success.
Are you a passionate technical expert who thrives in a collaborative environment? We encourage you to apply.
Tasks
Your Role:
As a FAE, you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.
You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.
In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.
Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.
Job Responsibilities
- Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
- Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
- Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
- Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
- Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
- Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.
Requirements
- Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related field.
- Minimum of 3 years of experience in server hardware and software support.
- Proficiency in diagnosing and troubleshooting server-related issues.
- Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Willingness to travel frequently within the region for on-site support and client meetings.
Benefits
- A challenging position in a leading international company
- Training to advance your technical expertise at a leading technology company.
- A company phone and laptop.
- Pension scheme
- 25 days holiday a year and 8% holiday allowance
Salary will be evaluated based on academic background and years of related work experience.