A Food and Drink Manager is responsible for managing operations of all Food and Drink outlets to deliver an excellent Guest experience while training Team Members and working within budgeted guidelines.
What will I be doing?
As a Food and Drink Manager, you are responsible for managing operations of all Food and Drink outlets to deliver an excellent Guest experience on a luxury level. A Food and Drink Manager will also be required to manage, train, and develop Team Members across the entire department. In this role you are also responsible for Food and Beverage profitability and preparing/adhering to budgeted figures.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Food and Drink Outlet operations (Spectrum, Goldfinch, Peacock Alley, Vault Bar, In Room Dining, Minibar, and Banqueting)
Maintain exceptional levels of customer service in all outlets through continuous training and development of all Team Members
Recruit, manage, train and develop the Food and Drink team - directly responsible for the performance of this team
Directly manage guest queries, requests, and problems in a manner corresponding to hotel standards; represent hotel Food and Drink department appropriately to all guests
Work within budgeted guidelines in relation to Food, Drink and payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus, concepts, and innovative guest experiences with other members of Food and Drink team in conjunction with Executive Office
Accountable for monthly stock takes and reporting
Incentivize team members to maximize sales and revenue; oversee incentive program and develop ways to increase results
Carry out annual and mid-year appraisals with Managers under your responsibility; assist with Personal Development Plans for all F&B Team Members to ensure proper growth, development, and succession planning
Evaluate guest satisfaction levels with a focus on continuous improvement, implement changes as needed
Ensure communication meetings are conducted and post-meeting minutes generated
Comply with Waldorf Brand Standards
Exhibit awareness and efforts relating to sustainability
Assist other departments wherever necessary and maintain good working relationships across the entire hotel
Exhibit flexibility and creativity in all Hotel Operations
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Food and Drink Manager serving Waldorf Astoria Amsterdam is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Food and Drink Management experience in Luxury properties
Able to meet and exceed financial targets
Creative / innovative and out of the box thinking style
Open minded to new ways of working
Keeps helicopter view and looks at the bigger picture
Ability to comply with all Food and Drink brand standards
Ability to work under pressure
Great networker both internal and external of the organization
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Excellent in English language verbally and in writing
Our candidate needs to be in the possession of an EU passport or valid working permit for the Netherlands
What will it be like to work for Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam opened in May 2014. You are a part of a young dynamic team and working at one of the top luxury hotels in Amsterdam. As Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Group lovely benefits will apply, like discount on hotel rooms and Food and Drink.
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the new colleague we are looking for.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement.
As an employee you will become a member of the GO Hilton program, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well. Not only will you receive discount on room rates but also 50% off on Food & Drink.
In addition you will be entitled to discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain and Avis.
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands. The magnitude of this company leads to numerous career opportunities worldwide. The company also manages the world-class guest reward program Hilton HHonors®.
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