Job Number: HOT0C5PT
Work Location: Waldorf Astoria Amsterdam, Herengracht 542‑556, North Holland, Amsterdam 1017 CG
As a Night Manager for the Waldorf Astoria Amsterdam you will provide friendly and efficient service to guests during night shifts and ensure safety. You will process administrative tasks and support the smooth operation of the front‐office throughout the night.
What will I be doing?- Offer guests a friendly and efficient service at all times, taking into account the established service standards and management guidelines.
- Serve as the senior on‑duty manager during night hours, handling guest requests, complaints and emergencies. Ensure seamless communication with other departments and maintain high standards of guest service.
- Prepare shift handover, maintain logs of operational issues and communicate key information to the morning management team.
- Fulfil all Guest Service Agent and operator tasks.
- Know the standards and put them into practice in daily work, actively pursuing the hotel’s objectives.
- Supervise the order and cleanliness of the front desk area and back office, ensuring the appropriate appearance of all employees.
- Perform book‑outs if necessary.
- Support, train, supervise and set an example for all reception staff in offering optimal service.
- Promote in‑house sales through thorough knowledge of the hotel and active selling of facilities.
- Be familiar with daily hotel activities and coordinate with housekeeping, porters, room service, etc., regarding special requests and changes.
- Be jointly responsible for adherence to the Credit Policy at Reception.
- Prepare daily logistics statistics, verify accommodation prices and market segments for bookings.
- Check registration forms and correct data entry in the computer system.
- Manage the cash inventory allocated, including daily checks and declaring shortfalls.
- Administer internal keys (store, restaurant, etc.).
- Monitor hotel premises to ensure safety and security of guests, staff and property, and maintain detailed incident reports.
- Take over from the previous shift and pass on all relevant information to the next shift, including volume of business, special guests/events and items to be clarified.
- Perform the full night audit in the PMS system, ensuring accurate reconciliation of daily transactions, reservations, payments and financial reports.
- Upsell rooms, breakfast, spa and generate extra revenue.
- Receive guests’ complaints, ensure immediate satisfaction and inform the FOM.
- Know all functions of the computer system and eliminate minor errors.
- Ensure that all interfaces are running.
- Carry out daily closing and data backup of the software system for Reception and accounting.
- Upload information (receipts and dockets) in DocMatrix.
- Administer internal keys.
- Support the FOM in all administrative work.
- Check arrivals and VIP lists for room allocation, VIP treatments and special requirements.
- Know emergency equipment and procedures, including fire panel and evacuation.
- Knowledge of the Hilton Honors program.
- Maintain regular contact with frequent guests and important guests of the hotel.
- Ability to communicate in English, both orally and in writing.
- Additional language(s) is beneficial.
- Ability to work under pressure during busy periods.
- Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
- Possesses broad cultural awareness.
- Has a broad knowledge of Amsterdam and surroundings to provide seamless guest experience.
- Maintains good communication and working relationships with all hotel departments.
You will become a member of the GO Hilton programme, which provides reduced room rates worldwide. In addition to the travel offer, you will enjoy the following benefits:
- 50% discount on Food & Beverage
- Discounts on products and services offered by Hilton Worldwide and partners, e.g. Guerlain
- Cross training
- Referral bonus across Hilton Hotels in the Netherlands
- Yearly departmental team outing
- Hilton University offers more than 2500 e‑learnings
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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