At Carv, we’re building the AI infrastructure that powers the next generation of recruitment services. Our platform enables enterprise recruitment teams and global staffing firms to automate workflows, eliminate admin, and deliver extraordinary hiring outcomes at scale. We’re now hiring an Enterprise Customer Success Manager (EMEA) to own some of our most strategic, complex customer relationships. This role is critical to driving value realization, executive trust, global adoption, and long‑term expansion across our largest enterprise accounts.
This is a foundational role in shaping how Carv delivers at an enterprise level.
What You’ll Do Lead Complex Enterprise Implementations- Own end‑to‑end delivery for new enterprise customers—from project kickoff through go‑live.
- Serve as the primary point of contact for implementation, guiding clients through technical setup, workflow design, integrations, and change management.
- Build project plans, manage timelines, coordinate resources, and ensure delivery quality across multiple workstreams.
- Facilitate requirements gathering, scoping, configuration, testing, and rollout.
- Collaborate closely with customer IT, data, and systems teams to deliver integrations, API configurations, and platform extensions.
- Translate customer workflows into optimal Carv configurations and ensure alignment with enterprise architecture.
- Identify and mitigate technical risks early, proactively troubleshooting issues and escalating when needed.
- Validate usage readiness through testing, UAT sessions, and deployment planning.
- Prepare customers for long‑term success by ensuring strong user adoption foundations, clear functional documentation, and a measurable value baseline.
- Conduct a structured handover to the Enterprise Customer Success Manager, sharing project context, risks, growth opportunities, and success plans.
- Establish a repeatable framework for delivery → success transitions that drive seamless customer experience.
- Maintain a deep understanding of Carv’s architecture, data flows, integration patterns, and platform capabilities.
- Collaborate with Product and Engineering to influence roadmap priorities based on implementation learnings.
- Contribute to the development of best practices, delivery playbooks, project templates, and technical documentation.
- Support pre‑sales conversations with technical expertise when needed.
This is an opportunity to join a company redefining recruitment through AI and automation. You’ll work directly with leadership, bringing 15+ years of SaaS and recruitment tech experience, in a high‑growth, high‑ownership environment where your impact will shape the future of our enterprise motion.
What’s in It for You- Competitive compensation: and performance upside
- Stock options: participate in the value you help create
- Top‑tier tools: (MacBook Pro + personal development budget)
- Hybrid work: and occasional travel
- Clear growth path: into senior/strategic roles as our enterprise segment expands
- 7+ years of experience leading enterprise SaaS implementations, technical onboarding, or delivery projects.
- Strong background working with complex global enterprises and multi‑stakeholder environments.
- Demonstrated ability to manage integrations, APIs, SSO, and data workflows in collaboration with customer IT teams.
- Exceptional project management skills: able to run multiple implementations simultaneously, on time and within scope.
- Strong consultative and communication skills, with the ability to lead discovery workshops and executive updates.
- Analytical and detail‑oriented with a problem‑solving mindset.
- Experience in recruitment tech, HR tech, workflow automation, or AI platforms is a strong plus.
- Fluent English & Dutch (additional languages a bonus).
- Comfortable being in the office 2 - 3 days a week.
€70000 - €90000 monthly