About the job
Jan Luyken is a townhouse in the heart of Amsterdam, where the Museum Quarter meets the city's most elegant shopping street. At Jan Luyken, we offer guests more than just a hotel room. We invite guests to enjoy our spaces as if they were their own, and everything guests need for a comfortable stay is included. Jan Luyken Amsterdam is looking for a dedicated House Host to join the team.
Jan Luyken is owned and operated by the Leonardo Hotels Benelux. As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that!
Our House Host plays a pivotal role in delivering Jan Luyken's hospitality and guest experience. At Jan Luyken, we have reimagined the standard stay experience, crafting an environment and ambiance that mirrors the familiarity, comfort, and hospitality found in the home of a close friend. You will be joining a small, creative, and close-knit team in bringing this brand to life. This role is perfect for you if you are a natural people person. You are warm, open, and welcoming. You love to converse with people and are enthusiastic about the city of Amsterdam and all the culture it has to offer.
What will you be doing?
Your shift starts around 23:00. No problem for you, because you are so flexible. During the night, you help guests check in and out and answer any questions they may have. You see to it that the safety of the building is guaranteed and signal if anything goes wrong. After nightly reports, you prepare breakfast and make sure the public areas look tiptop. At 7:00 am, your shift ends and you go home feeling satisfied.
Overall, the Night Host will:
- Ensure our townhouse runs smoothly from an operational perspective.
- Serve as the primary point of contact for guests, offering guests information for a comfortable stay. From local recommendations to directions and restaurant bookings, you ensure their needs are met.
- Collaborate closely with fellow Hosts to enhance the guest experience.
- Attend to guests' needs and provide help and support whenever required, go the extra mile to ensure their satisfaction and comfort.
- Take ownership of presenting our townhouse in its best light, maintaining the approved appearance and standards.
- Bring the unique hospitality and culture of our brand to life, ensuring that every interaction reflects the experience of staying at a close friend's home
- Go above and beyond to make guests feel at ease and truly at home during their stay.
- Check in with guests, seeking their valuable feedback to improve our services.
We're looking for someone who:
- Is positive, enthusiastic, and proactive.
- Is a team player, but can work independently too when required.
- Puts the needs of our guests first.
- Possess prior experience as a hotel receptionist, coupled with a strong background in food and beverage operations within a restaurant or bar setting.
- You have experience with Opera Cloud.
- Speaks fluent English. Dutch language is a plus.
- You live in the Amsterdam Area
WHAT'S IN IT FOR YOU (ADDITIONAL TO A GREAT TEAM)?
- We offer you 70% travel allowance if you live further than 10 kilometers from your work, with a maximum of € 10.71 per day.
- Working overtime? This can be paid out, but you can also choose to save it for some extra time off.
- Eager to learn? We offer training courses from the Leonardo Development Lab!
- Ambitious? You can work on your personal development and grow with us!
- Do you want to buy products such as an (electric) bicycle or telephone with a reduced price? This is possible with an average of 40% tax reduction via FiscFree!
- Night away? As an employee, you can exclusively use our global discount program!
- And enjoy an overnight stay including dinner and breakfast at the hotel where you are working during your 'Know Where You Work' experience.
YOU'RE AWESOME! WHY AREN'T YOUR WORKING FOR US YET?
Let us know if you want to become part of our team and apply now! Questions? Contact the recruitment department: (klik op de solliciteer button)
In overeenstemming