As a Strategic Customer Support Specialist, you will be providing specialized after-sales service and personalized communication to Fluke's high-value customers. You will guide and direct the total process flow between customers, suppliers, and the Technical Repair Center. You will be the main point of contact for orders and queries related to the calibration and repair of tools. You will coordinate and collaborate daily with different teams (e.g., technicians, inbound, sales, etc.).
Please note that this is a full-time, office-based position.
In the role of Strategic Customer Support Specialist, you will:
- Provide information to our national and international partners, suppliers, and customers before, during and after the repair or calibration stage, such as: schedule dates, information on delivery time, shipping information, service prices etc.
- Perform logistics work like processing incoming repair and calibration work into ERP system and packing/shipping instruments back to the end users.
- Provide purchasing support or items required in the service organization.
- Schedule and guide outsourced calibrations or repairs to third parties or OEMs to ensure quick turn-around-time.
- Prepare repair and calibration price quotations.
- Invoice the customer for carried out activities or contracts.
- Deal with customer complaints and reclamations with respect to service activities.
- Keep the service management system up to date with customer and agreement information.
- Take care of job scheduling in Fluke labs.
- Establish a long-term relationship with your customers.
About the team
You will be part of a vibrant, multicultural team of Strategic Customer Support Specialists. You can count on the support of your team members while you face challenges head-on and learn something new every day. If you get excited by the prospect of working towards continuous improvement and streamlining processes, you will get the opportunity to make an impact.
Qualifications - External
Experience
- Bachelor's degree in a relevant field.
- Experience in logistics or electronic equipment and planning would be preferred.
- Previous work experience in a B2B environment highly recommended.
- Fluent in English; additional languages would be a big plus.
Personal skills
- Demonstrated ability to recognize and anticipate potential challenges.
- Good communication skills, both oral and written.
- A high degree of accuracy and attention to detail.
Why you should join Fluke:
- We are committed to a diverse and inclusive workplace where you feel supported and empowered to speak your mind, be yourself and add value.
- Aligning business and personal needs is important, so we provide you with flexibility to enable you to bring your best to work. We recognize and celebrate success through our Fluke Inspire program for internal recognition.
- Fluke will invest in your professional growth by providing you with training opportunities to keep you current in your field.
- We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.