Vacatures customer service manager Utrecht

For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience.You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.
What will you do?
Team Leadership

• Lead, coach, and develop the Customer Service and Technical Support team
• Define clear goals, KPIs, and performance expectations
• Foster a collaborative, customer-oriented, and performance-driven culture
• Support continuous learning and professional development within the team

Customer Experience

• Ensure high-quality customer support through phone, email, and on-site interactions
• Act as the main escalation point for complex customer cases
• Drive initiatives to improve customer satisfaction, loyalty, and retention
• Maintain a strong focus on service excellence throughout the customer journey

Operations & Service Delivery

• Coordinate installations, onboarding activities, and customer training sessions
• Ensure consistent and efficient service delivery standards
• Identify and implement process improvements to increase scalability and operational efficiency
• Monitor service quality and optimize internal workflows

Technical Support & Product Knowledge

• Support the delivery of effective first-line technical assistance
• Maintain a high level of product and technical knowledge within the team
• Collaborate with internal technical stakeholders when required
• Ensure customers receive clear guidance and professional support

Cross-Functional Collaboration

• Work closely with commercial teams to support customer opportunities and account growth
• Assist with customer engagement initiatives, events, and industry exhibitions
• Contribute to strengthening long-term customer relationships

RequirementsRequirements

• Bachelor’s degree or equivalent professional experience
• Minimum of 5 years’ experience in a similar customer service or operations management role
• Fluent in Dutch and English (written and spoken); French is considered a plus
• Experience within a technical, manufacturing, healthcare, or device-related environment is an advantage
• Affinity with technical products and customer support environments
• Hands-on, structured, and solution-oriented approach
• Comfortable communicating with customers and stakeholders at different levels
• Valid driver’s license and willingness to travel within the Benelux region
• Office-based role in Amsterdam
• This is a full time job - 40 hours per week. Part time is not possible
• You must have a valid working permit for the Netherlands - our client does not offer sponsorship

Benefits

• Start Date: As soon as possible
• This is a long term position - full time 40 hours per week.
• Our client offers an initial one-year employment contract, with the possibility of extension based on performance
• Competitive salary package - the salary is between EUR 60K and EUR 70K - including holiday money 8%
• International and professional working environment
• Opportunities for career development within an international and innovative work environment.
• Pension scheme & Commuting allowance
• Birthday gift & subsidy for a sports membership
• Language learning support (Korean, Dutch, German, French, Italian, or Spanish)
• A collaborative and supportive team culture that fosters a positive workplace atmosphere

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.