Main duties and responsibilities:
- Process standard quotation requests and verify commercial conditions and agreements, ensuring all data is accurately reflected in the ERP system.
- Develop and send standard quotations to customers while checking booked orders for accuracy.
- Compile and assist with periodic reports and monthly sales forecasts.
- Serve as the first point of contact for customers, providing commercial information and updates on sales promotions and product expansions.
- Manage customer contracts and foster strong customer relationships through effective communication.
- Coordinate the distribution and ordering of promotional materials, and proactively engage customers with promotional proposals.
- Address issues related to incorrect deliveries or invoices, and manage customer complaints by registering and informing the Sales and Account Managers of recurring issues.
- Support Sales and Account Managers by maintaining up-to-date customer data and facilitating appointments, ensuring they are informed about customer details.
- Process information collected during customer visits and analyze market data.
- Coordinate internal processes and projects across various departments, and assist product managers with customer-specific packaging and product adjustments.
- HBO (higher professional education) working and thinking level.
- Previous experience in a similar role within FMCG, retail, or international trade is preferred.
- Familiarity with SAP is an advantage.
- Proficient in modern MS Office applications.
- Fluent in both German and English, spoken and written
- Proficiency in the Polish language would be advantageous.
- Strong communication and interpersonal skills.
- A commercial mindset with a customer-friendly approach.
- Proactive attitude, capable of motivating and engaging stakeholders.
- Service-oriented and results-driven.
- Flexibility and ability to prioritize tasks effectively.
- Flexible starting hours between 07:00AM - 09:00AM
- Hybrid working (2 days a week from home)
- A home office allowance is provided
- A company laptop and cell phone will be provided
- 37.5 Hours a week on a full time basis
- 34 Vacation days a year on a full time working basis
- Travel expenses are reimbursed at 0.23 cents per kilometer to a maximum of 30km's one way
- Pension contributions are split 1/3 by the employee and 2/3 by the employer
Salarisomschrijving
€3900 - €4300 monthly