- Act as the primary point of contact between customers and internal teams, ensuring smooth communication and coordination.
- Manage and develop relationships with an existing portfolio of B2B customers, building long-term partnerships and identifying opportunities for upselling.
- Handle customer inquiries regarding product specifications, pricing, and order requirements, and translate these into clear internal actions for relevant departments.
- Prepare and follow up on customer quotations, while proactively tracking opportunities and supporting the sales process.
- Provide customers with updates on order status, lead times, and delivery options, ensuring a high level of service and responsiveness.
- Collaborate closely with colleagues across sales, logistics, and planning to ensure customer needs are met efficiently.
- Accurately process quotations, orders, and customer claims in internal systems while maintaining strong attention to detail.
- Work in a dynamic environment where you actively prioritize tasks, solve problems, and contribute to continuous improvement of processes.
- Fluent in French and English; Italian is a strong plus.
- Minimum MBO-level education (or equivalent).
- Previous experience in Customer Service or Inside Sales within a B2B environment.
- Excellent communication skills, both written and verbal.
- A quick learner with strong time management and organizational skills, able to prioritize tasks and adapt quickly in a dynamic environment.
- A proactive team player with a customer-oriented mindset and strong relationship-building abilities.
- 13th month salary
- 25 vacation days plus 13 additional ATV days
- Hybrid working options
- Travel allowance
- Pension scheme
- You will start with a 1-year contract through Undutchables. Upon good performance, the intention is to offer a permanent contract directly with the client.
€3600.00 - €4700.00 monthly