The Opportunity:
Looking to level up? Join Dimerco and unleash your potential!
We’re looking for responsible, self-motivated people who want to build a career in the dynamic and fast-growing field of global shipping and logistics. We provide a learning environment and a pathway to career success for the right individuals. We believe it is our great mission to open doors for talented people and equip them with the skills to realize their career dreams. This role is responsible for handing incoming and outgoing shipments for our air freight department.
About Dimerco:
Dimerco Express Group integrates air and ocean freight, trade compliance, and contract logistics services to make global supply chains more effective and efficient. The majority of Dimerco’s global logistics projects connect Asia’s logistics and manufacturing hubs with each other, as well as with North America and Europe. Dimerco started as an air freight forwarder in Taiwan in 1971 and now serves customers through 150+ Dimerco offices, 80 contract logistics operations, and over 200 strategic partner agents throughout China, India, Asia Pacific, North America, and Europe.
Position Title: Operation and Customer Service Specialist, Air Freight
Location: Schiphol-Rijk (Amsterdam)
Qualifications:
MBO training in logistics direction
At least 2 years of experience in the transport sector, in particular in the field of air freight forwarding
Curious and proactive attitude
Very organized
Stress resistance and a flexible work attitude are essential. In addition, it is important that you are quality and customer-oriented. Experience in customer service is highly desirable
Experience with clearing goods and/or a certificate 'Customs Consultant (Junior or Senior)' is highly desirable
Knowledge of the MS Office package: Excel and Word
Experience with ERP systems is a plus. Dimerco uses its own developed system.
Good command of the English and Dutch language in word and writing. Knowledge of Mandarin is a plus.
Responsibilities:
Entering shipment data into the operational system, for incoming and outgoing air freight shipments.
Drawing up freight documents and/or customs clearance documents
Drawing up transport documents and handling the transport
Reserve space with airlines
Taking care of (pre)registrations and coordination of incoming/outgoing shipments
Informing customers about the progress of their shipment(s) and solving any problems that arise
Searching for feeds and making price agreements with a view to maximizing profit
Pre-calculation and billing of processed files
Liaising with customers, agents, suppliers and international offices
Other assignments may be directed by the Management