Your responsibilities :
- Provide support in both French and English by phone, email, and chat
- Support customers with licensing, pricing, payment details, and order status
- Prepare quotes for software licences and renewals
- Follow up on quotes to support the sales process
- Process orders accurately, ensuring correct details and timely deliveries
- Communicate with suppliers to coordinate quotes and orders
- Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
- Keep databases updated with customer and order details
- Support with other related administrative or service tasks as needed
- Fluent in both French and English (C1-C2) spoken and written
- At least 3 years of experience in customer service, customer success, or inside sales (B2B and IT/software)
- Strong commercial mindset
- Strong problem-solving skills and ability to learn quickly in a changing environment
- University degree or equivalent in IT or a related field
- Highly organized, detail-oriented, and good at multitasking
- Strong with numbers and comfortable working in a commercial environment
- Customer-focused mindset with excellent communication and relationship-building skills
Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:
- A monthly salary ranging from €3.000to €3.500 gross, depending on your experience and expertise.
- Monthly bonuses linked to performance paid monthly
- Holiday allowance.
- 25 vacation days.
- Reimbursement of travel costs up to €250 per month.
- Extensive and structured training and ongoing support.
- Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break.
- A dynamic and lively work environment located in the heart of Amsterdam.
€3000.00 - €3500.00 monthly