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Strategy & Planning Manager, Community Support

Amsterdam, Netherlands

Community Support

Vinted Marketplace

Brief info about Vinted

Our mission is to make second?'hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre?'loved clothing and lifestyle items, giving each piece a second life - or even a third.

Vinted Marketplace is Europe's leading platform for second?'hand fashion and a go?'to destination for all kinds of pre?'loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick?'up and drop?'off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high?'value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

We're looking for a team member to join our new Strategy & Planning function in Community Support. Community Support is the member?'facing organisation of Vinted Group's offerings across Marketplace, Vinted Go and Vinted Pay. Community Support ensures that members can access helpful support for any issues they face on the platform, as well as keeping members safe as they use the platform. Our team works directly with the VP of Community Support and the leadership team to:

• Help set the strategic direction for the next 1-3 years. This involves defining focus areas that achieve our cost and quality goals and solving complex strategic questions.
• Drive business performance cadence and governance. We run the strategy cycle and track progress against strategic objectives using OKRs and KPIs across Community Support.
• Build and evolve our strategy craft. We improve processes, grow strategic skills, and foster a culture of effective decision?'making.

As a Strategy & Planning Manager in Community Support, you'll help create clarity on our strategic direction by turning complex questions into structured analyses, decision?'ready recommendations, and business cases. You'll also own key inputs to executive reporting and governance so we can track execution against OKRs and KPIs. As we're defining how our team works, you'll have the opportunity to help shape and refine our planning and reporting processes while partnering closely with senior stakeholders on discrete, high?'impact workstreams. This is an individual contributor role (no direct reports).

In this position, you'll

• Lead discrete, ambiguous strategic analyses and business cases from problem definition to practical recommendations, in partnership with a senior leader.
• Support our strategic operating rhythm by facilitating monthly OKR/KPI reporting and contributing to annual planning with analysis and materials, synthesising progress into actionable updates.
• Maintain and improve strategic financial models with Finance and Operations to validate inputs and surface strategic trade?'offs.
• Prepare materials for strategic discussions and workshops, ensuring leadership has the necessary data, pre?'reads, and content to support alignment on priorities. Capture decisions, owners, and follow?'ups to ensure progress.
• Conduct market and competitor research to deliver insights on technology and consumer trends that help sharpen our strategy.
• Develop high?'quality strategy materials and executive presentations to support senior leadership reporting processes.

About you

• BSc/MSc in Business, Economics, or Finance
• 4+ years' experience in a high?'performance environment (e.g., management consulting, online/e?'commerce, or an in?'house strategy team). This is an ideal role for a high?'potential Senior Associate ready to independently own discrete strategic workstreams and partner closely with senior stakeholders.
• Structured thinker comfortable in an ambiguous, fast?'changing environment; eager to contribute to new processes and workflows as we establish our strategic discipline.
• Proven ability to effectively collaborate with stakeholders from a variety of departments (Operations, Finance, Product, Data, Engineering and Design).
• Expertise in distilling complex information into actionable insights and presenting data clearly to all seniority levels.
• Strong analytical and problem?'solving skills, and quantitative business case modeling (advanced Excel skills).
• A track record of creating high?'quality materials and templates in Google Slides, Docs or Sheets to support and guide teams with strategic prioritisation and planning
• Customer?'focused with an interest in understanding how cost?'effective operational efficiency can be leveraged to improve service quality.
• An enthusiastic, hands?'on, and proactive attitude aligned with our company values.
• Excellent communication skills in spoken and written English.
• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team?'building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Access to a discounted gym membership plan
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport.
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog?'friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We've adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It's up to you and your team to decide on the exact days you'll spend working together in person.

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 55100 - € 74500 gross per year.

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