Join the Team as our Front Desk Extraordinaire!
Imagine being the face of hospitality, orchestrating seamless guest experiences with finesse and flair. If you're a hospitality enthusiast who thrives on providing exceptional service and loves to be at the forefront of guest interactions, then we want you! With your passion for creating memorable moments and your knack for ensuring guest satisfaction, you'll be an invaluable addition to our squad. Ready to embark on a journey where your skills shine and your dedication is celebrated?
Where?
Welcome to the vibrant cityscape of Amsterdam Zuidas, where our aparthotel, PREMIER SUITES Amsterdam, stands as the epitome of comfort and convenience. Bid farewell to conventional hotels and step into one of our 115 contemporary apartments, offering an array of options from 1, 2, and 3-bedroom layouts to spacious lofts. With seamless access to public transportation, Amsterdam-Zuid station serves as your gateway to the city center and Schiphol Airport, ensuring that every adventure is within reach.
No more cookie-cutter accommodations. Our guests revel in the freedom of fully equipped kitchens, expansive living areas, cozy bedrooms, and private bathrooms, creating the perfect setting for extended business stays or leisurely city escapes. Sit back, relax, and let us exceed your expectations.
What's the Role?
As our Front Desk Extraordinaire, you're the frontline hero of our hotel, delivering unparalleled service with a touch of warmth and professionalism. Collaborating closely with the Operations Supervisor and other team members, you'll play a pivotal role in ensuring that every guest experience is nothing short of exceptional. Your mission? To be the welcoming face, the helpful hand, and the ultimate ambassador of hospitality.
Your diverse responsibilities include:
Guest Reception: Providing a warm welcome to our guests and ensuring a smooth check-in/check-out process.
Guest Services: Assisting guests with inquiries, reservations, and recommendations to enhance their stay.
Administrative Support: Handling reservations, managing guest accounts, and maintaining accurate records.
Communication Hub: Serving as the central point of contact for guests and internal departments, facilitating seamless communication.
Quality Assurance: Upholding our standards of excellence through attention to detail and proactive problem-solving.
In essence, you're the heartbeat of our front desk operations, setting the tone for unforgettable guest experiences.
What's In It For You?
Competitive salary based on your experience.
Participation in industry pension fund to secure your future.
Training and development initiatives covering guest service, communication skills, and more.
Travel reimbursement to ease your commute.
Access to our onsite gym for a healthy work-life balance.
Membership in a dynamic, guest-focused team committed to excellence.
Opportunity to be part of a prestigious hotel group spanning across the Netherlands, Belgium, Ireland, and the UK.
Exclusive discounts on stays within our hotel group, rewarding your dedication.
Ready to Shine?
Are you eager to embark on a rewarding career journey filled with opportunities for personal and professional growth? Do not wait and send us your CV and cover letter! We're excited to welcome you aboard and elevate the guest experience at PREMIER SUITES Amsterdam together!
Are you our next candidate, equipped with the following?
- Experience in a guest/customer-oriented role;
- Degree from MHS/HHS or a vocational tourism education, or currently pursuing a similar program;
- Available for 32 to 38 hours per week;
- Customer-focused, flexible, and enthusiastic;
- Familiar with Amsterdam to provide recommendations to our guests;
- Proficiency in the necessary languages (Dutch, English, and a second foreign language is a plus) both spoken and written;
- Good computer skills in Word, Excel, and Outlook.
In overeenstemming