To support our Front Desk team we are looking for a Parttime Night Auditor at Hilton Amsterdam Airport Schiphol. We offer a position for 4 days per week.
Hilton stands for excellent and authentic experiences for our guests. We are looking for someone who understands the importance of upholding a brands reputation and delivering on these expectations.
A Night Auditor is part of the night-hour operation of the Front Desk Team and ensures to deliver our Guests an exceptional experience from check-in through check-out. The Night Auditor is reporting to the Night Manager.
What will you be doing?
As Night Auditor, you are part the night shift of the Front Desk Team.
A Night Auditor is responsible for the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Take part in the entire Front Desk operation within the night to maintain high standards
Complete Night Audit duties
Able to use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Night Auditors serving Hilton brands are always working on behalf of our guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous guest service agent experience in the Front Office within a hotel
- Interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Fire & Safety trained (BHV)
- Excellent in English language both verbal and writing
- Valid work permit for the Netherlands required in case you have a non-EU nationality
Do you thrive in your personal and professional life? Within Hilton we believe a good balance between personal and work life is very important. For this reason, we offer our team members, among other things, healthy options in the team member restaurant, team building and sports activities, development opportunities and several activities regarding team member appreciation.
Hilton aims to create a diverse and inclusive organizational culture, so it does not make a difference to us where you were born, what you believe in or who you love! We are curious about you and your talent and are happy to help you grow within our organization.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement, travel allowance and excellent learning & development opportunities.
As an employee you will be able to enroll in the GO Hilton program that offers reduced hotel room rates in our hotels worldwide, plus F&B discounts at Hilton hotels in The Netherlands. We look forward to explaining in detail the range of excellent benefits that you would benefit from working for a global hotel organization like Hilton Worldwide.
As member of our night team you are also entitled to the following benefits:
- 25% night allowance for every hour worked in the night
- €3,25 meal allowance for every night you work
- Take part in the Front Desk incentive program
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