Are you a true 'night owl', have eye for detail and do you care about safety and a great service for our guests at all times? Then the position of Nigh Receptionist here at the Radisson Blu Amsterdam City Center might be something for you!
During the night, all processes come together and the assistant Night Manager is the one managing the smooth running of this process and following the procedures in place. This does not mean that you are exclusively busy with reports and complex sheets. No! Besides that, you take care of the guest's requests, telephone calls, check-in and checkout and might be even a chef too! OK, a chef might be a bit too much but you will assist with Room Service Request once your colleagues from the F&B team are not there anymore. Preparing and serving small dishes is not a problem for you.
Of course, you are not working alone, there will always be someone joining you for this shift to ensure the safety of yourself, guests and colleagues at all times.
Furthermore, you and the other night team member are responsible for:
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Staying up all night generating the reports that are needed for the finance department
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Monitoring and safe closing of the day in all payment systems and creating reports that are needed for multiple departments.
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Following-up on administrative discrepancies and other irregularities resulting from the night audit and ensuring correct communication on this to the right departments.
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Walking your safety rounds. You will do those multiple times during your shift
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Creating a handover for the upcoming day. This report includes information about the occupancy, guests in house, special requests and complaint handling situations.
We are looking for a new colleague who:
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Drives a positive working environment
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Has a true passion for guest service and hospitality
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Has a degree in Hotel management or related other studies;
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Has a minimum of 2 years experience within the Front Office department in the role of Senior (night) Receptionist, Supervisor or assistant Night Manager
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Has developed coaching or leadership competencies and skills;
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See it as a positive challenge to work with different IT and software systems;
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Have an excellent working knowledge of the English language, both verbally and in writing; the more languages you master, the better!;
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Are determined and a real team player
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Live in Amsterdam or region;
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Are able to work during the night
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Understand that various day shifts could be part of your work too, and do not see this as a problem.
What's in it for you?
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Interesting discounts in hotels part of the Radisson Hotel Group;
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50% discount on F&D in the "sister hotels" in Amsterdam;
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Travel allowance depending on the distance you live from the hotel;
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Development and career opportunities
Our culture can be described as open, personal and we aim to have fun in all that we do. In addition, we offer excellent training programs for all levels within the organization and live by our "Yes, I Can!" service philosophy, not only towards our guests but also our team members.
Where will you be working?
Radisson Blu Hotel Amsterdam City Center offers 252 luxurious guest rooms, Restaurant De Palmboom and the Pastorie Bar. Other facilities include a fitness area and various meeting rooms for gatherings and conferences for up to 200 guests.
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
If you are interested and your experience matches the requirements, then we are looking for you! Please send us your CV and application letter via the application button.
Applicants from outside the European Union need to have a valid work and residence permit. Without these documents we cannot consider your application.
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