Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways.
You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.
The Hostess or Host is the first point of contact for guests and plays a key role in ensuring a pleasant dining or event experience. This individual will greet and seat guests, manage reservations, and coordinate with the service staff to create a smooth and enjoyable environment.
Key Responsibilities:
Greet Guests: Warmly welcome guests upon arrival with a friendly demeanor and a smile.
Seat Guests: Escort guests to their seats, ensuring they are comfortable and satisfied with their seating.
Manage Reservations: Handle phone calls, online bookings, and walk-in guests, and organize seating charts to accommodate reservations and wait lists efficiently.
Monitor Wait lists: Accurately maintain the wait list during busy periods, provide wait times, and communicate with guests as tables become available.
Coordinate with Service Staff: Work closely with servers, supervisors and management to ensure tables are ready for new guests and that seating arrangements run smoothly.
Maintain Cleanliness: Keep the reception, waiting area, and menus clean and organized.
Handle Guest Inquiries: Answer questions about the menu, services, or venue, and provide information on special promotions or events. Assist in Guest Complaints: Politely and professionally handle guest concerns or complaints, escalating issues to management as needed. Prepare for Events: Assist in setting up special events, including arranging tables, preparing seating charts, and providing excellent guest support during events.
Qualifications:
- Customer Service Skills: Friendly, approachable, and capable of delivering a positive guest experience.
- Communication Skills: Excellent verbal communication and listening skills to interact with guests and staff effectively.
- Organizational Skills: Ability to manage reservations, wait lists, and seating charts efficiently.
- Teamwork: Ability to collaborate with servers, kitchen staff, and management to ensure smooth operations.
- Problem-Solving Skills: Ability to handle guest inquiries or complaints calmly and professionally.
Requirements:
- We offer both Full-Time and Part-Time employment for this role. This vacancy is the Full-Time role.
- High school diploma or equivalent.
- Prior experience in hospitality or customer service is a plus but not mandatory.
- Familiarity with reservation and seating software is beneficial.
- Ability to stand for extended periods.
- Flexible availability, including nights, weekends, and holidays.
Whats in it for you?
- Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
- 6 complimentary nights per year at the Lore Group hotels worldwide
- Employee and Friends & Family discount rates at the Lore Group hotels
- Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
- A monthly budget to spend on benefits platform Alleo
- Possibility to lease a bike
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
- Free and unlimited appointments per year with a psychologist via OpenUp
- A monthly contribution to a pension scheme
- A monthly travel allowance
- A monthly clothing allowance (if applicable to your position)
- A yearly shoe allowance
- Possibility to take part in a Dutch language course
- Freshly prepared meals in the canteen
- Discount on supplemental health insurances
Location: Amsterdam