Are you really into the fashion industry and willing to work as a Social Media Coordinator?
*Please note that attending a motivation is required and we're not considering your application without.
- €3.300 gross per month
- Amsterdam nearby Central Station
- PVH Europe B.V.
- Wide responsibility
- 40 hours
Who are you?
- Minimum of 2 years of proven working experience in Customer Service, preferably through Social Media related functions, and with hands on experience in CRM tools such as Salesforce and/or Sprinklr
- Holistic approach and understanding of Customer Service
- Able to prioritize a complex workload which may include wider Customer Service improvements and strategies within ECOM
- Excellent team player, supportive of team members and able to take own initiative as well as guiding others for collective success
As a Social Media Coordinator, you will be responsible for developing, implementing and managing the Social Media Customer Service strategy in order to increase our Customer Service engagement levels through Social Media outreaches. You will oversee Customer Service engagement on our platforms. You will have a wide knowledge of internal Customer Service processes as well as marketing strategies and initiatives that can contribute to providing an improved Customer Service experience via Social Media.
- Manage and develop/implement strategies for the Social Media Customer Service team
- Define, implement and oversee the most vital Social Media KPIs
- Report on Social Media performance to the wider ECOM department and senior management
- Advise on crisis management, negative comments and messages posted publicly to the call center agents, and where required, handle escalated or sensitive cases
- Work closely with the Communication & Marketing Team to identify gaps in the processes and ways to improve the existing processes
PVH is the growth platform for very known brands as: Calvin Klein and Tommy Hilfiger. The disciplined execution of the PVH+ Plan is creating a foundation to drive sustainable, profitable and brand-accretive growth through these and other iconic brands. The PVH+ Plan is consistent with the company purpose to power brands that drive fashion forward for good and is executed by our talented and skilled teams around the world.
job applicationSounds interesting right? Please write a motivation in the section below because we will read this for sure.
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