Are you the Customer Support in Hilversum we're looking for? Someone who gets energy from helping customers and solving problems? As a Customer Service Representative, you're the hero who answers questions and tackles technical issues from start to finish. You make sure everything runs smoothly so our customers can continue with a smile!
What are your responsibilities?
- You'll assist customers via phone and email, answering their technical questions.
- You'll dive into problems, analyze them, and come up with clear solutions.
- You'll identify recurring issues and contribute to improvements.
- You'll perform QA tests to ensure the quality of our software.
At this organization, we believe in innovation and customer satisfaction. We're a company that's constantly evolving, where you'll have the space to grow and develop yourself. We're known for our informal work atmosphere and short communication lines between departments.
Who are you?
You're a positive and motivated person who's not afraid to roll up their sleeves. You think in solutions, not problems, and you're customer-focused. You're a team player, but also perfectly capable of working independently. An affinity with technology is a plus, but the most important thing is that you're eager to learn and want to grow.
As a Customer Service Representative, you'll work full-time from our office in the Hilversum region. There are plenty of opportunities to grow within the company - for example, into a more senior role within customer service or even another department. We offer a great work environment and a team of enthusiastic colleagues.
What we offer- Salary: €2,500 - €3,000 gross monthly.
- Full-time role (40 hours) in Hilversum.
- Free lunch, NS Business Card & team events.
- Grow into QA, data analysis, or project mgmt.
- Learn Jira, Confluence, and TestRail.
- International, bilingual work environment.
- Help customers with technical challenges.
- Native speaker Dutch or German, fluent in English.
- Minimum HBO work and thinking level.
- Technically savvy or eager to learn.
- Experience/interest in QA, tech support, or data analysis.
- Accurate, analytical, and customer-focused.
- Enjoys a communicative role with lots of collaboration.
- Seeking a long-term, 40-hour-per-week position.
€2500 - €3000 per maand