Do you want to work for the Best Cocktail Bar in the Netherlands, awarded by the prestigious Entree Awards? Apply now as a LuminAir Host!
DoubleTree by Hilton Amsterdam Centraal Station offers great views, exceptional service and vibrant food & beverage outlets and is currently looking for LuminAir Host to join the LuminAir team. The LuminAir Host is responsible for welcoming, acknowledging and seating Guests in a section of the Bar. You will manage table occupancy and ensure Guests feel special and looked after from the welcome until the farewell.
Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks, and presentations inspired by air and atmospheric elements. The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu-for (semi)private events of 30 to 125 guests-includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended?
Are you passionate about creating memorable customer experiences?
Do you love seeing customers enjoy the atmosphere and share the feedback?
Are you a supportive and inclusive team member?
Do you thrive in a fast-paced environment?
If so, the LuminAir Host role is made for you!
KEY RESPONSIBILITIES
As LuminAir Host you will:
Exceptional Guest Experiences
Welcome customers to build relationships and create a great first impression
Manage the (digital) queue for the bar
Assign reservations to the tables and follow up on special occasions
Memorize the regular guests and their preferences
Know your menus and signature items in detail, so you can advise guests while escorting them to the tables
Contribute to achieving bar revenue targets through upselling and personalized customer recommendations
Communicate effectively with the team on the guest's requests and comments
Check that guests' experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed.
Be there for the guests to wish the farewell and invite to come back
Great Working Environment
Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
Day-To-Day Essentials
Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
Set up the Hostess Desk, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
Make sure that you record all the reservations in the system accurately and accommodate guests' requests.
Handle payments when required and ensure that billing is accurate and that cash handling complies with hotel guidelines.
Give feedback and suggestions to the Bar leadership team to improve guest and team member experiences.
Who are we looking for?
We're looking for someone with a passion for food and beverage and at least 1 year experience in a similar position or Hotel Management School Education. Experience in a signature restaurant or destination bar would be an advantage.
To be successful in this position you will have:
Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.
Excellent communication skills to create connections with diverse customers and share information clearly.
Great teamwork and a positive attitude.
Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
The perfect candidate is fluent in English (Dutch language skills and POS systems knowledge would be an advantage).
Equally important, what do we offer?
Being part of our team as LuminAir Host/Hostess means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
You will notice this by the following, among other things:
A competitive salary
Hilton Team Member benefits, which means nights from €40 incl. Breakfast in Hilton hotels (+7,000 destinations) around the world
The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
Growth and training opportunities, including through Harvard Learning and Hilton University
Global career opportunities
Wellness initiatives to help you thrive and be your best self
Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
A pleasant, international work environment
The best staff parties
50% Food & Beverage discount in our F&B Outlets
Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL Discount scheme
50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Possibility to lease an e-bike at a very favorable rate
Free use of our fitness centre
USEFUL TO KNOW:
This position is available both full-time and part-time and will require working weekends and/or evening shifts. Position requirements also include being able to walk and stand for hours.
In overeenstemming