Client Delivery Manager -  ENSCHEDE

Functie omschrijving

The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.

Are you energetic, structured and capable of working your way through an organisation to achieve tangible results?
If so we could be looking for you!

For one of our key clients we are introducing the role of "Client Delivery Manager".

The CDM will have a front line position, you are the spider in the web for the account.

You will be responsible for: oManaging the client relationship; both from an operational improvement perspective as well as guiding the client in making strategic decisions. oOrganising and leading multi-disciplinary projects. We will transform the business and you will make sure we introduce and implement new products and services. oTeam and financial performance. This role oversees a team of delivery personnel (CSR's, Project Specialists, Coaches, etc.) acting as a bridge and translator for the client and the various delivery teams within our company.

Tasks:oInsight and knowledge of client related processes, tools and reports to advise client when required on improvement areas; understanding client business needs and strategy translating those to an Account Development PlanoIdentify bottlenecks and challenges; create action plans and execute improvement actions to drive continuous improvement with a proactive attitude towards your team and your clientoIdentify opportunities and take action on those opportunities to drive the growth of the account, taken a consultant role when necessary
oManage monthly invoice process making sure all payment terms and conditions are fulfilled

Minimum Requirements
oCompleted WO/HBO education, preferably in Engineering, International Business, or Management Studies
o2 - 5 years' relevant work experience, preferably in a similar international environment or consultancy role
oEngaged with management on various levels within your own or other organisations
oHas basic "consulting skills" (project management, process design, analysis, proposals, etc.)
oFluent in English and Dutch
oExcellent knowledge of MS applications (knowledge of CRM platforms is a benefit)

oAmbitious and willing to push boundaries in terms of delivery and expectation
oHands-on manager willing to work in and with multi-disciplinary teams
oPositive can do attitude - your personality helps team to perform to a higher level and facilitate team ethos
oAble to identify business needs and translate those into additional services, products or processes
oWork in an organized way bringing structure for the delivery team and client
oPragmatic and able to adjust in a dynamic environment
oSensitive to client needs and challenges

What do we offer?

A challenging job in ...
oan open and informal working environment
oexperience in a multilingual, multicultural and international working environment in the city center of Enschede
onice colleaguesowork in the city centre of Enschede with all conveniences at hand, close to train- and bus station (max. 5 min. walk) and easy to reach from Germanyosalary matching to proven experience, 32-40 hours per week, pension plan, mobile, laptop, etc. in time a fixed employment is possible
onice activities, yearly BBQ, Tuesday fruit day, Xmas party, XS cafe - after call party, Easter breakfast, etc.

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