As part of the Technical Support team, employees will join a multicultural team providing first-line, remote technical support to customers, as well as the company's customer service and sales departments. Employees will gain experience across a variety of industries by providing technical assistance and solving complex problems.
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for French-speaking clients.
- Make industry-specific product recommendations to meet unique customer needs.
- Conduct technical evaluations of conveyor systems and suggest improvements.
- Deliver engaging technical presentations via remote technologies.
- Offer technical training to colleagues and customers.
- Research and compile technical data to support customer inquiries.
- Create detailed Bill of Materials for various projects.
- Contribute to the development and maintenance of tools and technical documentation.
- Fluent in English + a C2 level of French or Spanish
- Engineering Degree/background (Mechanical, Mechatronics, Industrial)
- You are based in the Netherlands with full living /working permits arranged
- Outstanding communication and interpersonal skills.
- Experience in industrial sales/support or equipment specification is highly desirable.
- Strong mechanical aptitude with the ability to explain complex concepts clearly.
- Excellent problem-solving skills and logical thinking.
- Proficiency with MS Office applications.
- Experience with 2D and 3D CAD software is a plus.
- Familiarity with CRM software is a plus.
- Ability to manage multiple projects simultaneously.
- An opportunity to enhance international experience and develop potential.
- A team that invests in each other’s success and takes pride in their work.
- An inspiring work environment rooted in collaboration, ideas, and effort.
- A premium brand with consistent financial results.
- A performance-based profit-sharing program.
- Excellent secondary benefits, such as a mobility card, pension plan, and generous contributions to health and life insurance.
Salarisomschrijving
€3500 - €4000 monthly