German speaking Customer Service representative for RITUALS at Cygnific
Life is full of small and happy moments: the nice scent of your new soap in the shower, meditating with a beautifully scented candle and a face mask that makes you feel relaxed. Don’t you agree?
We are looking for German speakers who want to help the world live more of these happy moments by delivering the most thoughtful and zen customer service experience for Rituals. In this job, you will have the chance to learn everything about being service oriented in an international office in Enschede! You will be working at Cygnific and provide customer service for the famous brand Rituals. Cygnific is a daughter company of KLM, so you will get the chance to discover two global companies at once!
What you’ll be doing
You will be the first point of contact for customers who might have questions regarding the brand's luxury personal care products. Because every customer is different, we expect you to creatively help them out in the best way possible and to meet their needs. Sometimes you do that by reassuring people ('no, of course we don't test on animals!'). Other times by proposing a good alternative to customers or by sending some samples. You will also be their hero by sending a new package after their order got lost in the mail. In short, you care to help the customer find his moments of happiness. You will deliver these messages in your informal and relaxing tone using both email and phone.
Please note that this great job is at project basis at first, where you’ll work from the beginning of August up until December. If you are really good at this job, there is the opportunity to stay longer!
What’s in it for you:
why you will be great for this role:
Interested to know more? Please apply through the Randstad.nl website.
We look forward to receiving your application!
Randstad Multilingual - German speaking - customer service - EnschedeUiteraard staat deze vacature open voor iedereen die zich hierin herkent.