Tasks
POSITION OBJECTIVE:
The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.
PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:
- Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling
- Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives
- Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value
- Stay current with new product developments and market trends
- Develop problem-solving techniques to handle customer issues
- Maintain professional relationships with customers and colleagues
- Assist in loss prevention through awareness and close attention to detail
- Ability to merchandise using Porsche Design standards and Directives
- Follow all company and employee policies
- Complete Daily Assignments (i.e. Maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.)
- Assist with receiving, checking in and putting away or displaying merchandise shipments
- Follow and complete Management Directives as well as other duties assigned
- Adhere to assigned schedule
- All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest
- Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data)
- Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up)
- Prepare and participate in physical inventory and cycle counts
- Use of security measures (alarms, locks, safe, etc.) effectively
- Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
- Other duties and/or responsibilities as required or assigned
Qualifications
MINIMUM QUALIFICATIONS
(Education, formal training, experience, specialized knowledge, and special skills):
- High School diploma required. College degree or equivalent a plus.
- Committed to excellence – quality driven.Customer Service and Sales oriented.
- Minimum of 2 years experience in a high-end luxury retail sales environment, preferred.
- Proficient written and verbal communication skills.
- Computer skills
- Luxury Timepiece Sales, a plus
- Ability to navigate a POS system.
- Positive and productive work relationships
PHYSICAL DEMANDS:
- Extensive standing and walking on concrete surfaces
- Bending and stooping
- Overhead reaching
- Climbing a ladder
- Lifting or pushing up to 50 lbs
- When necessary, overtime may be required. As much advance notice as possible will be provided
- Ability to work under pressure
HIERARCHICAL STRUCTURE:
- Reports to Store Management.