Location: Hybrid, up to 2 days per month in Leeds
Rate: £450 per day (Inside IR35)
Duration: 6 monthsOverview
We're looking for a Business Analyst to join a public sector digital programme focused on improving customer experience. You'll work closely with service teams, stakeholders and delivery colleagues to understand how services work today, find what needs to change, and shape better digital journeys for the people who use them.
Key Responsibilities
Run workshops and interviews with stakeholders and service users to gather and analyse requirements
Map current and future state processes and customer journeys
Write clear user stories and acceptance criteria and manage the backlog with the Product Owner
Spot pain points in the customer experience and recommend practical improvements
Work alongside user researchers, designers and developers in an agile delivery team
Support testing and make sure delivered changes meet business and user needs
Keep stakeholders informed and manage expectations across the programmeKey Requirements
Proven experience as a Business Analyst in local or central government
Track record on digital transformation programmes
Strong background in customer experience or customer-facing service improvement
Confident with process mapping, requirements gathering and user story writing
Experience working in agile teams
Excellent communication skills with stakeholders at all levelsDesirable
Experience with Microsoft Dynamics 365 or other CRM platforms
Knowledge of GDS Service Standard
BCS Business Analysis qualification or similarApply now or email for more information
Salary description
£450.00 - £450.00 per day