Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do.
About the Role
The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service.
You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience.
About You
We’re looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You’ll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft office and other IT systems
This post requires that the job holder is subject to a Basic DBS check.
Possession of a current valid driving licence and appropriately insured car is a requirement for the post.
What we can offer in return:
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32 days annual leave plus bank holidays
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Holiday purchase scheme –buy up to an additional 5 days holiday per year
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Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
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Team budget every year to enjoy an afternoon out as a team
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Electric vehicle leasing scheme through Octopus Energy
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Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
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Life insurance is available to members of the pension scheme
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Employee Assistance Programme
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Mental Health First Aiders
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Healthcare Cash Back Scheme – Healthshield
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Retail discounts scheme
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Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
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Reimbursement for professional subscription fees
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Corporate Sponsorship opportunities
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Reimbursement for HRT pre-paid certificates
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Reimbursement for annual flu jab
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Free parking and refreshments
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Monthly staff compliments raffle
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Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high
Salary description
£37960.00 - £37960.00 per year