Location: Edinburgh
Salary: £26,800 per annum
Hours: Full-time, 37.5 hours per week
Working Pattern: Hybrid - 3 days office / 2 days working from home
Contract: Permanent
Are you a Russian-speaking Customer Service professional looking for an exciting opportunity in Edinburgh?
We are currently recruiting for a Russian Speaking Customer Service Advisor to join a growing international travel organisation. This is a fantastic opportunity to work within a fast-paced, customer-focused environment where you will support customers with their travel arrangements and provide an excellent level of service.
The Role
As a Russian Speaking Customer Service Advisor, you will be responsible for assisting customers with a range of travel-related enquiries, including flights, hotels and other travel services.
Your responsibilities will include:
Handling customer enquiries via telephone and live chat
Assisting customers with bookings, amendments and general travel queries
Resolving customer issues efficiently and professionally
Providing a high level of customer service throughout every interaction
Working towards individual and team KPIs and service targets
Using multiple computer systems to access and update customer information
Communicating clearly and professionally with customers in both Russian and English
Working effectively as part of a busy and supportive team
About You
We are looking for someone who is confident, customer-focused and enjoys helping people.
Ideally, you will have:
Fluent Russian and English, both written and spoken
Previous experience in customer service, contact centre, hospitality or a similar environment
Excellent communication and interpersonal skills
Strong problem-solving abilities
Good computer and typing skills
The ability to remain calm and professional when dealing with challenging situations
A positive and adaptable approach to work
The ability to work effectively in a fast-paced environment and meet performance targets
Previous experience within the travel industry would be advantageous, but is not essential.
What's on Offer?
£26,800 basic salary
Hybrid working - 3 days in the Edinburgh office and 2 days from home
Full-time, permanent position
37.5 hours per week
Opportunity to work for a leading international organisation
Excellent opportunity to develop your customer service and travel industry experience
Supportive team environment
Career development opportunities
Interested?
If you are a Russian-speaking Customer Service professional based in Edinburgh or the surrounding areas and are looking for your next opportunity, we would love to hear from you.
Apply today with your CV and a member of our team will be in touch to discuss the role in more detail.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£26000.00 - £26800.00 per year