We are seeking an administrator to join our service desk team to assist with the daily tasks of the administrative team. This role is based in our Isleworth office Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 15:30
* Coordinate a team of engineers, managing workloads, priorities, and site attendance
* Point of contact for client escalations, ensuring high service standards and customer satisfaction
* Manage end-to-end job coordination, including scoping, quoting, ordering parts, and maintaining accurate client records
* Prepare engineer reports, project quotes, and documentation, ensuring alignment with client requirements.
* Plan daily service delivery and schedule engineers for callouts, preventative maintenance, and project work
* Track project costs, timelines, and resource allocation to ensure on-time and cost-effective completion
* Order required parts and materials, maintaining stock accuracy and supplier coordination
* Monitor service desk performance, ticket volumes, and response times to meet SLA targets
* Collaborate with contractors and suppliers to ensure smooth service delivery
* Prepared Risk Assessments and Method Statements (RAMS) for site
* Support operational reporting and assisted management with service improvements
* Assist with procurement request
* Assist with account request (Invoices. etc)
* Excellent communication/interpersonal and teamwork skills
* Excellent organisational skills
* Able to apply flexibility to role on a day to day basis, including being able to identify and act on priority-based tasks
* Willingness to adapt to the changes needs of the customer and the business
Salary description
£25000.00 - £28000.00 per year