Job Description:
To work and be part of the Meeting and Events team at our esteemed properties under Samko Hospitality Limited, including Crowne Plaza London Kingston, Warren House Hotel, Stanhill court Hotel and others to be added.
Main Duties:
- Take bookings for all Conference & Events business as per hotel standards.
- Ensure bookings are managed to maximise sales, occupancy and revenue.
- To support the achievement of weekly, monthly and quarterly goals and targets within the department.
- Upsell all Conference and Events Equipment, Food and Beverage and other facilities when taking bookings.
- Accurately input all clients requests and assist with any special requests.
- Assist the administration team in sending out and follow up of all contracts for the Conference Rooms.
- Identify all sales opportunities and effectively convert into bookings.
- With assistance from the Sales Manager, plan and manage seasonal peaks and business trends to ensure the maximisation of occupancy, revenue and profit for the venue.
- Assist with the organisation and booking of appointments with potential business clients.
- Carry out show rounds with potential clients as per the standards.
- Prior to conducting the show round, communicate with all teams and employees and check all areas that will be shown.
- Send out proposal packs to potential clients as per the venue and hotel standards.
- Ensure the method of payment is agreed with clients and credit is maintained as per the venues standard.
- Liaise with the accounts department and assist where necessary in the collection of all outstanding payments.
- Directly communicate with Front Desk when assisting Conference & Events Clients with bedroom bookings.
- Answer all telephone enquiries in a timely manner, acting in a professional manner.
- Have a thorough understanding of products and facilities to ensure customer and guest needs are met and exceeded.
- Ensure all extra requirements of the client are dealt with effectively and if necessary communicated to the Sales Manager.
- Ensure any feedback given by clients is reported to the Sales Manager .
- Ensure invoices are correct before being sent to the client.
- Liaise with fellow colleagues to ensure the office is covered at all times.
- Assist the Sales Executive with the supervision and training of junior team members.
- To ensure correct charges are in place on all agreements, in line with the selling strategy.
- Chase prospect and tentative bookings on a daily basis.
- Actively work as part of the department team to achieve the department objectives.
Health and Safety
- Always ask for External contractor’s insurance cover and Company VAT and registration numbers.
- Understand and communicate completed internal Risk Assessments to guests and staff where relevant.
- Understand and ensure that all events fall within the legal restrictions of the licensing of the property.
- Ensure you are aware of updated legislation in regard to weddings and external contractor or suppliers.
- Understand the knowledge behind the storage of food and drink to ensure that requests from guests can be dealt with quickly with a clear knowledge of our teams’ abilities to deliver special requests (or not).
- Ensure you are aware of the Health & Safety and Fire Safety procedures and always ask for further training or refresher training if you are unsure of any procedure.
- Always know who your Duty Manager is, particularly on event days.
Other Duties and Responsibilities
- Ensure you have a full knowledge of the property and understand the unique characteristics and restrictions of events taking place within the site.
- Any other duties that may be reasonably requested of you by the company and supporting other departments where requested.
- In your absence form an event, ensure that a full and detailed hand over has been communicated to prevent any disappointment or issues arising.
Skills and Personal Qualities required
- Previous experience at a hotel as a Meeting & Events co-ordinator is desirable.
- A strong communicator with the ability to build a quick rapport with guests, a good listener and effective presenting skills.
- Must be efficient, organised and self-motivated.
- Computer skills and the ability to work with various systems, Excel, Word and PowerPoint.
- Organised and able to work and meet deadlines.
- Have the ability to understand the wants and needs of a Conference or event’s organiser.
- Enjoy working and dealing with the public and being part of a team.
- Confident with the ability to stay calm under pressure and remain courteous when dealing with challenging situations.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Kingston upon Thames KT6 5QQ: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Hotel: 2 years (preferred)
- Events management: 2 years (preferred)
Annual Base Salary: Upto £29,000/- Per Annum
Work Location: In Person