This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience
Outline of the role:
Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
Duties Include:
* Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
* Order acceptance
* Operations consulting, planning & scheduling
* Service decision
* Ad hoc quotation to customers
* Urgent deliveries controlling, reporting
* Follow-up on cargo customs clearance and timely delivery
* File opening
* Pick-up arrangement
* Booking
* Booking of direct/back to back shipments with carrier
* Customer Inquiries
* Operational Job Costing
* Arrival notification to customer
* Coordination of transit shipments activities
* Receiving of customer’s instructions
* Cooperation with customs subcontractor and control on its activities
* Provide Track & Trace info
* Irregularity management/handling within his/her responsibility
* Assure Temporary import / export files controlling / letters submitting.
* Maintain area standard operational processes
* Ensure customer retention and customer satisfaction
* Provide forwarding / logistic support to sales
* Provide performance on operational excellence and initiate corrective measures
* Assure operational excellence within his/her responsibility
* Assure the correct and full use of operation enabling applications
Requirements & Skills
Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors.
Communication & Interpersonal skills
Customer minded
Educational background & work experience
Preferable Operational industry experience
Preferably international working experience
Language skills: Fluent in English
Salary description
£38000.00 - £50000.00 per year