The role is located near to Heathrow Mon to Fri Salary £37k This role is primarily Ocean Freight, please do not apply if you do not have extensive knowledge in this field
Duties Include:
* Create and maintain shipment files accurately within the company’s operating system.
* Manage cross-trade shipments from booking through to final delivery.
* Ensure all shipment milestones and operational updates are recorded promptly and accurately.
* Monitor shipment progress and proactively address any issues or delays.
* Provide timely and professional updates to UK-based customers.
* Respond to customer enquiries and requests efficiently.
* Maintain a high standard of customer service throughout the shipment process.
* Liaise with origin and destination agents worldwide to obtain shipment updates and documentation.
* Build and maintain strong working relationships with overseas partners.
* Chase agents proactively to ensure key milestones and updates are received within agreed timescales.
Key Skills
* Strong administrative and organisational skills.
* Excellent attention to detail and accuracy.
* Experience working with costs, tariffs, rates, and supplier invoices.
* Ability to manage multiple tasks and priorities simultaneously.
* Strong communication skills, both written and verbal.
* Proficiency in Microsoft Office applications, particularly Outlook and Excel.
* Ability to work independently and as part of a team.
* A proactive approach to problem-solving and customer service.
* Strong knowledge of Ocean Freight
Salary description
£37000.00 - £37000.00 per year