Operations Coordinator – AOG Logistics

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area.
On offer:
* Competitive salary package, up to £36K, depending on experience
* Healthcare Cash Plan, including dental and vision
* Incremental holidays based on length of service, with an additional day off for your birthday
* Contributory pension scheme
* Life assurance
* Employee Assistance Programme
* Free on-site parking
* Opportunity to grow expertise through ongoing coaching, training and development sessions
* Working Hours: Monday to Friday, 09.00 – 18.00
Main Purpose of the Role:
The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import & export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Duties and Responsibilities of the Operations Coordinator – AOG Logistics:
* Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
* Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
* Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
* Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
* Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System.
* Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business
To be Considered:
* Proven AOG import or export freight forwarding operations experience
* Thrives in a fast-paced, customer-driven environment.
* Demonstrates a solid understanding of UK customs law and procedures.
* Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
* Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
* Ideally has Dangerous Goods compliance certification.
* Can work independently, using their initiative to assess data and propose solutions.
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For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry