This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.
Customer Advisor
An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment.
Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.
Duties & Responsibilities
Handle customer orders and general enquiries via telephone and email
Process orders accurately while maintaining compliant records using internal systems
Support customers with product availability queries and escalate issues to relevant departments when required
Work collaboratively with departments to resolve customer issues efficiently
Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
Identify opportunities to support product growth and enhance customer experience
Participate in team meetings, training sessions, and company initiatives
Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required
Previous experience within a customer-facing or customer service role
Excellent communication skills with a professional and confident telephone manner
Strong organisational skills with excellent attention to detail
Comfortable using computer systems and handling administrative tasks accurately
Ability to manage sensitive information with discretion and professionalism
Flexible approach to working hours, including weekend rota shifts
Own transport required due to the office location
Previous experience within regulated environments would be advantageous Additional Information
Monday – Friday, with 1 weekend day every other weekend working from home, 9am-5pm
Free onsite parking
Pension Scheme
Company events
Healthcare plans
Driving Licence required, due to location If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed). Alternatively, connect with us on LinkedIn via the following link:
(url removed)
Salary description
£27000.00 - £29000.00 per year