They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish.
This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment.
The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.
Key Responsibilities:
* Act as the single point of contact for customers throughout their relocation journey.
* Understand customer needs and enhance their overall experience.
* Maximise sales opportunities and confidently upsell relevant products and services.
* Ensure all documentation is accurately processed in line with company and legal standards.
* Handle administrative enquiries professionally and efficiently.
* Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
* Attend team meetings and contribute to continuous improvement discussions.
* Problem-solve and proactively address any issues that arise.
* Build and maintain strong relationships with customers, colleagues, and stakeholders.
* Support the wider team with additional duties as required.
Skills & Experience:
* Strong customer service skills with the ability to build rapport quickly.
* Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
* A positive, proactive approach with a “can-do” attitude.
* Ability to work well under pressure and meet deadlines.
* Strong attention to detail and accuracy when processing paperwork.
* IT proficiency, including Microsoft Word, Excel, and Outlook.
* Adaptability and willingness to take on new challenges.
If you’re looking for a role where you can make a real impact in a growing and dynamic company, apply today
Salary description
£26000.00 - £30000.00 per year