Chelmsford
Full Time- Office Based
General Responsibility
Working within the Operations Department, providing support to the Client Managementteams for proactive management of a portfolio of clients.
To deliver exceptional Client service, maintain internal and Client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.
Responsibilities-
Credit Control:
• To deliver and maintain proactive and effective
collections processes, whilst delivering excellent service to the Clients.
• To ensure collection and follow-up calls are made within
agreed timescales.
• To ensure adequate levels of verification are maintained
on the Client's Ledgers at all times.
• To record and maintain up-to-date debtor contact
details
• To record and maintain the debtor diary and collection
notes on the operating system.
• To assist the data processing team by obtaining
remittance advice and allocation details for expected
debtor receipts.
• To identify any sales ledger queries and work closely
with the Client Management teams to ensure that
Clients resolve disputes quickly and are aware of any
difficult recovery situations that may require legal
action.
• Maintaining first-class Client relationships, ensuring that
excellent levels of service are delivered so that the Client
Satisfaction levels remain high.
• To make recommendations on how the Credit Control
function can be improved/enhanced.
Risk Management:
•To ensure the security of funds at all times,
minimising client losses and bad debts.
• To work closely with the Client Management teams in
reviewing and scrutinising debt collectability and
recoverability daily.
• To provide regular feedback to the Client Management
teams about any debt issues that may impact upon
security or client retention.
Maximise Income:
To identify and introduce new business opportunities
where appropriate.
Internal Customers:
To work closely with all other Departments to ensure
that the Operations department runs in an efficient and
professional way at all times. Any issues or concerns
should be escalated to senior management
immediately.
To provide staff training where appropriate
Salary description
£28000.00 - £32000.00 per year