Customer resolutions advisor

Join Our Team as a Customer Resolutions Advisor!

Are you passionate about making a difference? Do you have a knack for problem-solving and a love for helping others? If so, we have the perfect opportunity for you! We're on the lookout for a dedicated Customer Resolutions Advisor to join our dynamic team in Chelmsford.

What's in it for you?

A permanent position in the Public Sector.
A chance to contribute to meaningful projects that make a real impact in our community.
A supportive and friendly work environment where your ideas are valued.
Opportunities for personal and professional growth.

Your Role:
As a Customer Resolutions Advisor, you'll be the friendly voice of our organisation. Your main goal? To ensure that every customer interaction is positive and productive! Here's what you'll be up to:

Resolving customer inquiries and complaints swiftly and effectively.
Providing accurate information and guidance to help customers navigate our services.
Collaborating with team members to enhance customer experience and service delivery.
Keeping detailed records of customer interactions and following up as necessary.
Identifying trends in customer feedback to suggest improvements.

Who You Are:

A people person with excellent communication skills and a cheerful disposition!
An empathetic listener who understands the importance of customer satisfaction.
A problem-solver who thrives in a fast-paced environment.
Previous experience in customer service or a related field is a plus!

Why Work With Us?

Join a passionate team dedicated to serving the public.
Enjoy a competitive salary and benefits package, including health and wellness programs.
Participate in training and development programs to enhance your skills.

Ready to Take the Next Step?
If you're excited about the opportunity to make a difference and help our community, we want to hear from you!

Join us in creating a better tomorrow for our community. Be the smile that brightens someone's day! We can't wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website