Salary: Up to £60,000
Contract: Permanent
Location: Essex
Role Overview
We are seeking an experienced and driven Contract Manager to oversee the delivery of social housing maintenance contracts across Essex. This role is responsible for managing both planned works programmes and day-to-day responsive repairs, ensuring high-quality service delivery, client satisfaction, and commercial performance.
You will act as the key operational lead, managing teams, subcontractors, and client relationships while ensuring compliance with all contractual, regulatory, and health & safety requirements.
Key Responsibilities
Manage the delivery of social housing contracts across Essex, covering planned works (e.g. kitchens, bathrooms, roofing, cyclical programmes) and day-to-day responsive repairs, ensuring all works meet KPIs, SLAs, quality standards, and deadlines.
Act as the main client interface, building strong relationships with housing associations and local authorities, leading review meetings, and handling escalations to maintain high levels of client and resident satisfaction.
Take full commercial responsibility for contracts, including budgeting, forecasting, cost control, subcontractor management, valuations, and identifying opportunities for additional works and contract growth.
Lead and manage operational teams (supervisors, site managers, operatives), ensuring effective resource planning, performance management, and a strong culture focused on safety, quality, and customer service.
Ensure full compliance with Health & Safety legislation and company policies, overseeing risk assessments, audits, and site standards while promoting a proactive safety culture.
Monitor and drive performance through KPIs such as response times, completion rates, and right-first-time delivery, implementing continuous improvements where necessary.
If this opportunity is of interest to you, we would love to hear from you - please apply today
Salary description
£50000.00 - £60000.00 per year